Dour Festival 2017

Tickets #DOUR17
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Terms and conditions

TERMS AND CONDITIONS

ARTICLE 1: SCOPE

Every festival participant (hereafter “festivalgoer”) claims to have received and agreed with these terms and conditions – as well as the particular terms and conditions, mentioned on www.dourfestival.be, before finalising the purchase of their ticket.

ARTICLE 2: TICKETS

The ticket rate includes access to the concerts, as well as the camping, on the days and hours mentioned on the ticket (1 day ticket + camping / 5 day ticket + camping).
The camping site and the festival are not accessible prior to the date mentionned on the ticket.
Only tickets with barcodes bought at www.dourfestival.be, or physical tickets (with their strips) bought at authorised vending point or the festival desk, are valid.
Only the nameholder of a ticket is granted access to the festival and/or the festival camping. The ticket (physical or e-ticket) gives in no circumstance access to a fixed/reserverd place at the festival or the camping site.
The ticket (physical or e-ticket) has to be exchanged for a wristband at the festival entrance.
The ticket (physical or e-ticket) or the wristband will under no circumstances be replaced or refunded.
All forgery of tickets (physical or e-ticket) or wristbands will be prosecuted.

ARTICLE 3: PROHIBITIONS

FORBIDDEN OBJECTS AT THE CONCERT AREA

  • alcohol, plastic bottles (water, milk, …), glass bottles or any other glass recipient
  • metal cases (tin cans), cartons (tetra pak), metal cans, kegs, waterbags (CamelBak), coolers
  • illicit substances. It is strictly forbidden to use or sell drugs at the festival. Every breach can lead to expulsion of the festival.
  • weapons, sharp objects (even fake), pointy umbrellas
  • fireworks, bengal fire, barbecues, …
  • camping material (tents, chairs, heaters, …)
  • big bags
  • recording devices (except for smartphones), speakers, megaphones, selfie-sticks, laser pointers
  • markers, paint bombs
  • the distribution of flyers, folders, promotional posters (except with authorisation)
  • animals (except for guide dogs)
  • drones

Everything that is considered dangerous by the organisation.
(*) This list can be adapted or completed by the organisation at any time.
Every non-authorised vending is formally forbidden. All seized goods will be destroyed on the spot.

FORBIDDEN OBJECTS AT THE CAMPING AREA

  • glass bottles or any other glass object.
  • kegs / beer pumps
  • illicit substances. It is strictly forbidden to use or sell drugs at the festival. Every breach can lead to expulsion of the festival.
  • weapons, sharp objects (even fake), pointy umbrellas
  • fireworks, bengal fire, barbecues,…
  • power generators, gas bottles, heaters (camping gaz)
  • big bags
  • recording devices (except for smartphones), speakers, megaphones, selfie-sticks, laser pointers
  • markers, paint bombs
  • the distribution of flyers, folders, promotional posters (except with authorisation)
  • animals (except for guide dogs)
  • drones

Everything that is considered dangerous by the organisation.
(*) This list can be adapted or completed by the organisation at any time.
Every non-authorised vending is formally forbidden. All seized goods will be destroyed on the spot.

GENERAL

  • No alcoholic beverages can be sold or offered to persons under 16.
  • Drugs policy = zero tolerance. Dour Festival has a zero tolerance policy regarding drugs! It’s strictly forbidden to use or sell drugs on the festival grounds. Every violation can lead to expulsion of the festival.
  • The dealing of drugs is forbidden and will lead to expulsion as well as police intervention.
  • You have the possibility to deposit your drugs in recipients at the entrance of the festival, without any legal action.


ARTICLE 4: SECURITY

For security reasons, the organisation can conduct a search at the festival or camping entrance.
Every festivalgoer that does not comply with this formality will be denied access to the festival and camping.
The festivalgoer follows indications of security personnel at all times.
If a festivalgoer observes suspicious behaviour, he is advised to inform security personnel at the festival or camping.
The organisation has the right to deny access to the festival or camping if certain behaviour is considered dangerous for the safety of the festivalgoer or other festivalgoers.
Federal Police is present at the festival entrance, during the entire length of the festival.
The Red Cross is also present at the festival.

ARTICLE 5: VENDING AT THE FESTIVAL SITE / CAMPING SITE

It is forbidden for the festival goer to sell anything.
The vending of food, drinks, souvenirs, T-shirts or other things is reserved to authorised vendors (physical or morally).

ARTICLE 6: RESPONSABILITY

The organisation can in no case be held responsible – even in case of force majeure – for damage to goods or individuals.
As an example, the organisation can not be held responsible for damage to cars parked at the festival or the parking spots of the festival.
The organisation can in no case be held responsible – even in case of force majeure – for the cancellation of the event, partly or in whole.
The organisation can in no case be required to offer an allowance or compensation of any kind to a festivalgoer or a third party.

ARTICLE 7: IMAGE RIGHTS

By participating in the festival, the festivalgoer yields the image rights of images taken at the festival or camping to the organisation. In case there are images taken of the festivalgoer at the festival or the camping, or the images are distributed on the festivals’ communication channels (print or digital), the festivalgoer abandons all recourses against the organisation.

ARTICLE 8: INDEPENDENCE OF CLAUSES

If the organisation decides not to enforce one or more clauses of these terms and conditions, this can not be interpreted as a waiver of these terms.
In case of nullity of one or more clauses of these terms and conditions, other clauses will not be affected.

ARTICLE 9: COMPETENCE AND APPLICABLE LAW

In case of dispute, only the courts of the district where DOUR MUSIC FESTIVAL SA holds its registered office are qualified.
Only Belgian law is applicable.
Introduce an online claim on the “ODR platform for all your online consumer disputes”: http://ec.europa.eu/consumers/odr/