Dour Festival 2017

Tickets #DOUR2017
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Frequently asked questions & Contact

    F.A.Q. – Tickets

    • What should I do if I have a problem with my order or my ticket?

      First of all contact your ticket retailer:

      DOUR FESTIVAL TICKETSHOP BY PAYLOGIC

    • What is included in my festival ticket ?

      All tickets include a camping access and a shuttle service between the train station of Saint Ghislain and the parkings

    • I wish to cancel and get a reimbursement of my reservation, is it possible?

      No, refund and cancellation of tickets are not possible.

    • My ticket does not reflect my name but one of someone else, is this a problem?

      No the names on the tickets are not checked at the festival entrance.

    • Do I need a specific ticket as a Person with Reduced Mobility ?

      No, if you are a person with reduced mobility, you can buy your entrance ticket to the festival on the ticket office of the website. You can then make yourself known by completing the form here. This will allow our mobility partner INTER to make the necessary arrangements to the festival.

    • When are the ticket windows open?

      Wednesday to Sunday: 12h > 00h

    • Can I exchange drink/food tickets that I haven’t used?

      No, Drink and Food ticket cannot be taken back or reimbursed if not used. They will only be valid for the 2017 edition.

    • Where can I get my tickets DRINK/FOOD bought online ?

      You can get your vouchers at the entrance of the festival, at the ticketing zone. Go to the booth “Ticket Office – Exchange voucher DRINK-FOOD”. The booth is open from Wednesday to Sunday from noon to midnight

    • Can I come to the festival with my kids ? Is there a special price for them ?

      Of course you can bring your kids along, the entrance is free for children under 12 years old. However we do not recommend bringing young children for long periods of time on the festival grounds.

    • Questions?

      > dourfestival.eu/form

    FAQ – Practical Infos

    • What are the opening hours of the festival?

      Wednesday: 18h > 02h
      Thursday to Sunday: 12h30 > 04h

    • Is there a minimum age to enter the festival?

      Dour Festival has no minimum age requirement, but the Festival does not have suitable accommodations for young children. The Festival is free for children under 12 years old (not including 12-year-olds). Please note that it is not a good idea for very young children to stay on the site for several days.

    • What are the timetables for the shuttle to/from the railway station of Saint-Ghislain?

      From this station a bus shuttle drives you to the festival site for free.

      Shuttle schedule of the bus between the Saint-Ghislain train station and Dour Festival:
      Wednesday 12.07 // St. Ghislain > Dour from 12pm until 12am —— Dour > St. Ghislain from 2.30pm until 10pm
      Thursday 13.07 // St. Ghislain > Dour from 8am until 11pm —— Dour > St. Ghislain from 8.30am until 10pm
      Friday 14.07 // St. Ghislain > Dour from 8am until 11pm —— Dour > St. Ghislain from 8.30am until 10pm
      Saturday 15.07 // St. Ghislain > Dour from 8am until 10pm —— Dour > St. Ghislain from 8.30am until 10pm
      Sunday 16.07 // St. Ghislain > Dour from 2pm until 6pm —— Dour > St. Ghislain from 8.30am until 10pm
      Monday 17.07 // Dour > St. Ghislain from 4.30am until 12pm

    • Can I leave the festival and come back later?

      Off course! With your wristband you can leave and enter the festival at any given moment.

    • What about sanitary on the festival site?

      There are a lot of toilets on the festival site and the camping sites. There are water points at the toilet exits, so you can wash your hands and refresh yourself.

    • Are there food and beverages available at the festival and camping?

      Refreshment booths are of course available at the Festival site and in the campgrounds. A large choice of food is available, from typical dishes to classic snacks. Remember to bring enough money if you wish to eat your fill.

      Alcohol, plastic bottles (water, milk, …), glass bottles or any other glass recipient are prohibited.
      There are water points at the toilet exits, so you can wash your hands and refresh yourself.

    • How can I charge my phone at the festival?

      Proximus provides multiple booths where you can charge your phone. You can also rent a power bank so you can recharge your phone on the go.

    • Can you withdraw money at the festival?

      It is possible to withdraw cash on the festival site from hostesses.

    • How can I pay at the festival / camping?

      Cash – YES
      Maestro – YES
      Cheques – NO
      Ticket Restaurant – NO
      Monopoly money – NO

    • Is there a parking spot?

      Parking is available close to the site and is free of charge!

      Warning: trailers, mobil-homes, trucks are not allowed at the parking areas.

    • What should I do if I lose/ find an item?

      Lost and found is located on site at the info stand, as well as in the police container located at the entrance.

    • Can I hand out flyers and promotional posters?

      For environmental protection reasons, the distribution of leaflets and promotional posters is forbidden on the festival site. If you want your posters to be hang up on the festival site, please contact Agrafa.

    • What’s prohibited at the festival site?

      Strictly forbidden at the festival:
      • alcohol, plastic bottles (water, milk, …), glass bottles or any other glass recipient
      • metal cases (tin cans), cartons (tetra pak), metal cans, kegs, waterbags (CamelBak), coolers
      • illicit substances. It is strictly forbidden to use or sell drugs at the festival. Every breach can lead to expulsion of the festival.
      • weapons, sharp objects (even fake), pointy umbrellas
      • fireworks, bengal fire, barbecues, …
      • camping material (tents, chairs, heaters, …)
      • big bags
      • recording devices (except for smartphones), speakers, megaphones, selfie-sticks, laser pointers
      • markers, paint bombs
      • the distribution of flyers, folders, promotional posters (except with authorisation)
      • animals (except for guide dogs)
      • drones

      Everything that is considered dangerous by the organisation.
      (*) This list can be adapted or completed by the organisation at any time.
      Every non-authorised vending is formally forbidden. All seized goods will be destroyed on the spot.

    • Questions?

      > dourfestival.eu/form

    FAQ – Camping

    • Opening hours

      The campsite will open on Wednesday July 12th at noon.
      The local authorities forbid us to open the campsite earlier.

      • If you have a COMBI ticket, you will be allowed in from Wednesday the 12th at noon, up to Monday the 17th at noon
      • If you have a WEDNESDAY ticket, you will be allowed in from Wednesday the 12th at noon, up to the Thursday the 13th at 10AM
      • If you have a THURSDAY ticket, you will be allowed in from Thursday the 13th at noon, up to the Friday the 14th at 10AM
      • If you have a FRIDAY ticket, you will be allowed in from Friday the 14th at noon, up to the Saturday the 15th at 10AM
      • If you have a SATURDAY ticket, you will be allowed in from Saturday the 15th at noon, up to the Sunday the 16th at 10AM
      • If you have a SUNDAY ticket, you will be allowed in from Sunday the 16th at noon, up to the Monday the 17th at noon
    • I don't have camping equipment, what to do?

      >> Camping Shop

    • Mobil homes / Camping Cars

      For security reasons and in concordance with the security service’s instructions, mobile homes are not accepted any longer in the campsite.

    • Can I cook on the campsite?
      As precaution we do not allow any forms of fire. Strictly forbidden are: fire, barbecues, stokers, gas bottles, gas burners (Camping Gaz type), electric generator.

      Come cook with us at our Cooking Island? You’ll be able to roast, boil and heat your meals! There is a large area at the entrance where everybody can cook together. Remember to bring your cooking utensils so you’ll be at ease. You’ll find cooking ranges, microwaves and water boilers. Everything else you’ll need to bring along yourself.

       

      Openings hours : Thursday > sunday – 12h > 20h

    • On Dour campsite, I can't... ?

      • glass bottles or any other glass object.
      • kegs / beer pumps
      • illicit substances. It is strictly forbidden to use or sell drugs at the festival. Every breach can lead to expulsion of the festival.
      • weapons (even fake), sharp objects, pointy umbrellas
      • fireworks, bengal fire, barbecues,…
      • power generators, gas bottles, heaters (camping gaz)
      • big bags
      • recording devices (except for smartphones), speakers, megaphones, selfie-sticks, laser pointers
      • markers, paint bombs
      • the distribution of flyers, folders, promotional posters (except with authorisation)
      • animals (except for guide dogs)
      • drones
      • trolley with four wheels
      Everything that is considered dangerous by the organisation.
      (*) This list can be adapted or completed by the organisation at any time.
      Every non-authorised vending is formally forbidden. All seized goods will be destroyed on the spot.


      Allowed at the camping:
      • Plastic bottles; tin can; drinking carton (milk, juice, …).
      • drinking canister (max 12x33cl per person)
      • Waterbag (like a camelbak), waterbottle, jerrycans (plastic)
      • Food (at the condition that the content is allowed)
      • small knives with a dull point, can openers
      • party tents (max 3m x 3m), big tents (like familytents)
      • Small chariots, chairs and foldable tables (only camping material)
      • Bags (maximum 140 liters)

    • What are the safety instructions?

      We ask you to – at all times – follow the instructions given by the.

      For safety precautions we do not allow your tent to be placed outside the defined area. We do not allow your tent to be placed in the fire allies. Every tent on those allies will be directly relocated.

      It is not possible to reserve specific places at the camping.

      Once a certain area has reached it maximum capacity, you will be redirected to the next area.

      It is not possible to enter the camping with your car, make sure you are equipped with proper equipment to move all of your stuff. Make sure this equipment is adapted to camping.

      You will have to park your car at the parking and to move everything by foot. The parking is free for ticketholders.

      All sorts of fires a prohibited at the camping, fires, barbecues, small cooking fires, electricity generators, … .

      We do everything in our power to minimize the risk of accidents and theft. Nevertheless the organisation is not responsible for any cases of accidents or theft. To minimize the risk of theft, we ask everyone to keep your precious belongs with you at all times.

      When you see someone behaving suspiciously, please report it to the team present at the camping.

      The police will be at the entrance of the festival 24/24.

    • Questions?

      > dourfestival.eu/form

    FAQ – The Village

    • Can I come with campingmaterial to The Village ?

      Only your clothes, provisions and sleeping necessities will be allowed at The Village. Small party tents and other equipment will not be allowed.

    • Why does the reservertion cost goes up to €110 ?

      Those €110 euros contains 2 thins:

      • €10 service cost for Paylogic
      • €100 caution for the accommodation you reserved. This caution will be redeposited after the festival if nothing is damaged.
    • Is The Village closer to the festival site than the other campings ?

      The village is situated next to the public camping. The festival site is easily accessible on foot from either of this area’s.

    • Is it possible to rent an accommodation at The Village for less than 5 days?

      It is not possible to rent an accommodation for less than 5 days. You can access this area at the moment you wish though.

    • Questions?

      Please contact thevillage@dourfestival.eu  

    FAQ – Green Camping

    • What is the Green Camping?

      The Green Camping is an alternative camping, where we mix creativity, discovery and respect for yourself, others and the environment. If you say “Green Camping”, you say first and foremost “camping without garbage”; 100% love, 0% garbage.

      After you’ve acknowledged our Environment Charter, and with your special Green Camping wristband, you can enjoy this new and exclusive place, the perfect stay for nature lovers.

       

    • I bought a Green Camping ticket but I want to say hi to my friends at the regular camping.

      Your Green Camping wristband is an extension of the regular camping. You have access to both (except for The Village).

      A Green Camping wristband does not include access to the festival. You have to buy an entrance ticket also. Tickets are not exchangeable or refundable.

    • Can I buy my Green Camping access at the festival main entrance ?

      It will be subject to availabilities.

    • I already have my Green Camping ticket, but my friends want to join.

      If they already have their festival ticket, they can by a Green Camping extension at our webshop (15 EUR).

      If they don’t have a festival ticket, they can buy their festival access + Green Camping access in our webshop.

    • Who can access the Green Camping?

      Access to the Green Camping is only granted to persons who have bought Green Camping access (15 EUR). Green Camping-campers also have access to the regular camping (except for The Village).

    • When can I get my Green Camping wristband?
      You Green Camping bracelet will have to be picked up at the festival main entrance, at the same time as you festival bracelet, in exchange of your 2 printed e-tickets.
      Festival entrance opening hours : Wednesday to Sunday, from 12PM to 12AM
    • What are the opening hours of the Green Camping?

      The Green Camping opens at the same time as the regular camping: wednesday July 12 at noon. It closes on monday July 17 at noon.

    • Can I bring a pet?

      No.

    • Can I bring my own food and drinks?

      Yes, but you’ll have to follow our forbidden objects-guidelines.

    • Can I get food or drinks at the Green Camping?

      Eat and drinkstands are located nearby.

       

    • Can I bring a sofa, an inflatable pool, or other big objects?

      No, you can not bring big objects. If you need any camping equipment, please go to the camping shop, at the entrance of the camping zone.

    • Is there water and electricity at the Green Camping?

      There is water at the camping. The festival provides lights at the festival site, but there is no electricity available to festival goers.

    • What are the specific spots at the Green Camping?
      • Relax area; where you can get away from the busy festival. You can rent stuff for free (in exchange of your ID) at the reception of the camping.
      • Regional discoveries: taste different products from the region. 100% made in Belgium with love.
      • Trash Garden: place where you can leave your full and sorted garbage bags (open 24/24)
    • Amenities

      Toilets, showers an bars are nearby the Green Camping.

       

    • Security

      There is a permanent presence of security and Red Cross-personell (24/24)

    • Must I provide my own garbage bags?

      No. You receive garbage bags at your arrival (general waste and Plastic/Metal). There is a Trash Garden where you can deposit your full garbage bags 24/24 in order to keep the camping area clean. Please deposit your garbage bags at the Trash Garden at all time, otherwise you risk being excluded of the camping area. When you leave, your camping spot must be perfectly clean.

    • Questions?

      Please contact greencamping@dourfestival.eu

       

    FAQ – Hotels

    • is it possible to move the rented nights at the hotels ?

      We cannot move the nights reserved at the hotel. These are fixed for 4 nights (Thursday to Sunday) or 5 nights (Wednesday to Sunday).

    • Hotel shuttles timetable

      Shuttle leaves from the parking of the Ibis Hotel in Valenciennes (Rue de Maugré) and takes you to the festival site. The same stops will be used for the return trips.

      Wednesday // Valenciennes > Dour
      Departure: 17h30, 18h00, 18h30, 19h30 (Last Departure)

      Wednesday // Dour > Valenciennes
      Departure: 01h30, 02h00, 02h30, 03h00 (Last Departure)

      Thursday to Sunday // Valenciennes > Dour
      Departure: 14h00, 14h30, 15h15, 15h45, 16h30, 17h00 (last Departure)

      Thursday to Sunday // Dour > Valenciennes
      Departure: 01h30, 02h00, 02h30, 03h00, 03h30, 04h00, 04h45 (Last Departure)

    FAQ – Take Care !

    • Where can I find medical assistance on the site?

      The Red Cross will help you with every kind of medical problem. Their tents will be spread all over the festival site and their team will look after you around the clock.

    • Is there a prevention booth at the festival?

      Numerous and varied services are offered to you around aspects concerning hygiene, health, safety such as free distribution of ear plugs, presence of fire brigades and police on the site, free use of toilets, and many others !

       

      More information on dourfestival.eu/take-care

      The Dour Festival crew, along with an army of professionals, will take care of you. But don’t forget to take care of yourself and your friends! We love you.

    • Prevention advice

      As a “good festivalgoer” it is important to take the right precautions. Care about your health so you can focus on partying.
      Whith an army of professionals Dour keeps watch over you. But don’t forget to watch over your friends too!

      Prepare your festival:
      • Don’t forget sunscreen (so you don’t burn)
      • Earplugs – BLOX provides them for free at the Win for Life booth. Higher quality plugs can be bought at the Scream Shop Booth
      • ondoms (just in case of very good encounters) are available at different booths in the NGO-Village
      • The Camping closes on Monday at noon, make sure to rest before taking the road.
      • Drink enough water!

      Dehydration is often the case of many problems, listen to your body! Keep to a moderate number of drinks and refresh yourself and make sure to eat enough.

    • PMR accessibility - Accessible equipment

      Each year, In collaboration with INTER, we study our festival area to optimize reception and supervision of the public with reduced mobility by the accessibility and the communication on the ground.
       

      • A reserved parking spot with adapted toilets, free access for holders of a disability card or persons with a proven disability.
      • Easy access and ticket withdraw at the Festival entrance at the Guest window.
      • Adapted camping with necessary amenities (adapted showers and toilets, fridge… etc) for every person with reduced mobility + 5 additional companions.
      • Adapted passages to connect all the stages (paths specially settled).
      • Two elevated platforms to enjoy the concerts!
      • An induction loop installed close to the main stage, the Last Arena, via Veranneman.
      • Personal guidance lead by thirty INTER volunteers who will help from the adapted parking and entrance to the camping site and elevated platforms.
      • Information booth at the adapted camping site.

      dourfestival.eu/pmr-accessibility/

    FAQ – Environment and eco-actions

    • How to pack in an eco-responsible way?

      Be sure to check the list of allowed (and forbidden!) things to bring to the festival. That way you can minimise the number of objects your taking.

      Be sure to check with your friends beforehand. That way you won’t have double or triple stuff. Try to avoid to bring a lot of plastic forks and knives. One of you can do the dishes, if you bring reusable forks and/or knives.

      Be sure to check the allowed objects on our website (campings, festival), that way you won’t produce any unneeded waste.

    • How to minimise pollution on your way to the festival?

      In order to keep our carbon footprint at an average level during the festival, Dour Festival puts in place a number of initiatives:
      • A Carpooling platform
      • Free shuttle from the St. Ghislain railway station
      • Discount on your trainticket with SNCB/NMBS
      • Over 60 bus trips when you come from abroad (France, Luxembourg, Swiss, United Kingdom, Germany and the Netherlands)

      For the athletes among you: our bike parking awaits!

    • I have an electric car, can I charge it?

      Good news! We have six chargers, fueled by solar panels, waiting for you!

    • How can I act as eco-responsible as possible?

      On the camping site:

      Recyle by respecting our recycling guidelines.
      You can also use our eco-changes:
      ➢ 40 cups OR 1 30L bag Plastic/Metal OR 1 60L bag general waste = 1 DRINK ticket

      When packing, try to use reusable stuff for your meals (tupperware, …). Use a lamp with dynamo, no need for batteries.

      There is a cooking island at your disposal.

      At the end of the festival, leave your camping spot the way you found it. You can drop your camping gear at the eco-changes. We’ll make sure it’ll find a new owner. As a reward, we offer you a free breakfast.

      On the festival site:

      Respect the area and throw your waste in the bins.

      You’ll also find eco-changes at the festival area:
      ➢ 40 cups OR 1 30L bag plastic/metal = 1 DRINK ticket or an activity in our Relax Zone.

      For your cigarette buds: we’re distributing free pocket ashtrays.

    • What to eat and/ or drink?

      Coffee in all bars is fair trade.

      Various food stands offer local products, veggie or vegan meals.
      Smoothies, falafel, salad, waffles, … feeling hungry already?

    • What to do with my waste, and what does the festival do to help me handle it?

      235 000 festival goers, that produces tons of waste. To minimise the impact, we offer:

      A team of wonderful volunteers, the Green Cross, that keeps the festival area clean and informs the audience concerning waste management. They also have free waste bags.

      Numerous garbage bins are available at the festival area. We’ve improved signalisation, for more efficient sorting.

      We gather plastic corks, it helps an organisation for disabled persons to buy very useful gear.

    • Where to put my cigarette buds?

      It takes about 2 years for nature to digest a cigarette bud. Therefore we (in collaboration with DEMO and Festival Wallonie#Demain) offer portable ashtrays, so you don’t have to throw them away on the Plaine de la Machine à Feu.

    • How to be solidary and help others?

      Dour Festival thinks that everyone should have access to music, that’s why we offer tickets via Article 27.

      We also try to make the festival accesible for people with reduced mobility, by putting in place various structure, like platforms, an adapted camping, and everything to enjoy the concerts in the best way possible. Info

      We also install a ring line at the Last Arena, so everyone can enjoy the show.

      +/- 10 organisations are present at the NGO-village, presenting themselves to the audience. They want to inform the public about the problems of the world today.

       

    Contact