Dour Festival

FAQs

  • What about sanitary on the festival site?

    There are a lot of toilets on the festival site and the camping sites. There are water points at the toilet exits, so you can wash your hands and refresh yourself.

  • Can I leave the festival and come back later?

    Off course! With your wristband you can leave and enter the festival at any given moment.

  • Can I hand out flyers and promotional posters?

    For environmental protection reasons, the distribution of leaflets and promotional posters is forbidden on the festival site. If you want your posters to be hang up on the festival site, please contact Virus Promotion.

  • Are there food and beverages available at the festival and camping?

    Refreshment booths are of course available at the Festival site and in the campgrounds. A large choice of food is available, from typical dishes to classic snacks. Remember to bring enough money if you wish to eat your fill.

    Soft drinks are allowed at the Festival site (without bottle caps). Alcohol is prohibited. You may request a large bottle of water (1.5L) for the price of a DRINK ticket.

    Dour Festival supports the Respect16 campaign of the Belgian Brewers. All info: www.respect16.be.

  • Where can I find medical assistance on the site?

    The Red Cross will help you with every kind of medical problem. Their tents will be spread all over the festival site and their team will look after you around the clock.

  • What are the timetables for the shuttle to/from the railway station of Saint-Ghislain?

    From this station a bus shuttle drives you to the festival site for free.

    Shuttle schedule of the bus between the Saint-Ghislain train station and Dour Festival:

    Wednesday 15.07: St. Ghislain > Dour from 12pm until 12am / Dour > St. Ghislain from 2.30pm until 10pm
    Thursday 16.07: St. Ghislain > Dour from 8am until 11pm / Dour > St. Ghislain from 8.30am until 10pm
    Friday 17.07: St. Ghislain > Dour from 8am until 11pm / Dour > St. Ghislain from 8.30am until 10pm
    Saturday 18.07: St. Ghislain > Dour from 8am until 10pm / Dour > St. Ghislain from 8.30am until 10pm
    Sunday 19.07: St. Ghislain > Dour from 2pm until 6pm / Dour > St. Ghislain from 8.30am until 10pm
    Monday 20.07: Dour > St. Ghislain from 4.30am until 12pm

  • Can you withdraw money at the festival?

    No charge ING ATMs are located at the entrance of the festival. It is also possible to withdraw cash on the festival site from hostesses, however, it will then cost you a 1€ additional fee.

  • Is there a prevention booth at the festival?

    Numerous and varied services are offered to you around aspects concerning hygiene, health, safety such as free distribution of ear plugs, presence of fire brigades and police on the site, free use of toilets, and many others !

    Modus Vivendi association, Spiritek and the Service of Prevention of the City of Mons, will propose in particular :

    • Information and advice on harm reduction
    • Distribution of brochures and prevention material
    • A ” Relax Zone” (a calm space offered to people worried about their product intake and where they will find comfort and be heard by a professional ear)
    • A mobile team on site

    Whatever your expectancies and your choices, take care of yourself and your friends!

    More information on:

    www.modusvivendi-be.org

    www.prevention.mons.be

  • Is there a parking spot for people with reduced mobility?

    There is a parking for people with reduced mobility, which you can enter with a valid card for disabled persons. You don’t need to make reservations beforehand.

  • How can I pay at the festival / camping?

    Cash – YES

    Maestro – YES (+ 1 EUR handling fee at the festival)

    Cheques – NO

    Ticket Restaurant – NO

    Monopoly money – NO

  • What should I do if I loose/ find an item?

    Lost and found is located on site at the info stand, as well as in the police container located at the entrance. After the festival all unclaimed items will be turned over to the Dour police.

  • Is there a minimum age to enter the festival?

    Dour Festival has no minimum age requirement, but the Festival does not have suitable accommodations for young children. The Festival is free for children under 12 years old (not including 12-year-olds). Please note that it is not a good idea for very young children to stay on the site for several days.

  • What’s prohibited at the festival?

    Strictly forbidden at the festival: illegal substances, sharp objects – also blunt or dangerous, weapons, fireworks, bengal fire, (gas-)burners, (tin) cans, glass bottles and other objects, chairs (even foldable), big bags, laser pointers, megaphones, audio-amplifiers, animals.
    It’s forbidden to take alcohol with you on the festival site. Only opened bottles with soft drink are accepted. Out of respect for the environment, it is forbidden to distribute flyers or other promotional materials.
  • Festivalgoers Services

    Every year, our partners allow the Festival-goers to take advantage of a lot of extra benefits: sunscreen, T-shirts, hats or other head-coverings, mirrors, prevention materials, etc. It is also possible to charge your cell phone at several Proximus stands.

  • Is there a parking spot?

    Parking is available close to the site and is free of charge!

    Warning: trailers are not allowed at the parking areas.

    Warning: For safety reasons you will not be allowed to leave the parking area with your vehicle before 6:00 pm on Wednesday 15 and Thursday 16 July!

  • F.A.Q. – Tickets

  • Can I enter the festival with a combi ticket if I arrive on friday (and miss out on the first two festival days…)?

    Yes, of course. You can enter whenever you want with a combi ticket. Entrance is open every day until midnight.

  • What do I have to pay for drink/food tickets?

    You can buy tickets per strip. 10 EUR for 4 drink tickets, 10 EUR for 8 food tickets.

  • Can I exchange drink/food tickets that I haven’t used?

    No, they are not exchangeable, and only valid during the 2015 edition.

  • What should I do if I have a problem with my order or my ticket?

    First of all contact your ticket retailer :

    DOUR FESTIVAL TICKETSHOP BY PAYLOGIC

  • What is included in the 5-day + camping ticket ?

    With your ticket you have access to 5 days of concerts on the festival’s stages and to the campsite. This ticket also entitles you to get on board the shuttle that links Saint-Ghislain train station and the festival site for FREE.

    The Camping site will open on Wednesday July 15th at noon.

    The Local Council forbids us to open the camping site before noon, there is no need for you to arrive before that as you will be sent away. On Wednesday July 15th we will NOT allow anybody in the camping site AFTER midnight. Access will be re-opened at 9am the next day. During the festival you will be able to pick up your camping pass from 9am until midnight every day.

    PLEASE NOTE : You have to leave the site on Monday July 20th by midday.

  • My ticket does not reflect my name but that of someone else, is this a problem?

    No the names on the tickets are not checked at the festival entrance.

  • What’s included in the Camping Pass ?

    Your Camping Pass will give you access to the following facilities :

    • free toilets
    • security
    • showers (= € 2)
    • free running water
    • free medical assistance [ 24h a day] : doctors, nurses, ambulances, medications
    • kitchen zones “cooking islands”
    • bakeries, shops, bars
    • recycling zones
    • free bin bags

    There will be general lighting but no electricity outlets. In order to get access to the camping site, you must be in possession of a camping & gigs wristband. You will have to exchange your ticket for a wristband at the festival gates. We would like to advise you to book your ticket in advance and make sure it includes camping.

  • I bought a tent / chair at Dour Camping Shop. How can I obtain it?

    Camping items purchased online at Dour Camping Shop are not delivered by the Post way. Once the purchase completed, we’ll send you an e-mail confirming the transaction and containing a coupon. Print the coupon and take it with you to Dour Festival. You can exchange it at the “Dour Camping Shop by Go Sport” that is situated at the camp site during the festival.

  • Can I come to the festival with my kids ? Is there a special price for them ?

    Of course you can bring your kids along, the entrance is free for the under 12. However we do not recommend bringing young children for long periods of time.

  • How much does a ticket cost at the entrance?

    At the festival, the prices will be :

    • One day ticket: 65 €

    Given there are still tickets left at the entrance.

  • When are the ticket windows open?

    Wednesday: 12h > 00h
    Thursday – Sunday: 10h > 00h

  • FAQ – Accommodation

  • Safety

    Please follow the instruction of our security staff at all time. For safety reasons – especially in case of fire – tents must be placed inside the camping zones. Tents that are placed on roads and emergency-roads, will be removed immediately.

    Open fire, barbecues, generators and heating elements are strictly forbidden at the camp site. There are “cooking islands” available at every bar of every camp site. You can prepare your meal over there. This service is provided by Young CSC since 2003.

    We do everything we can to prohibit accidents and / or theft. Despite this, camping is your sole responsibility and the organisation has no liability whatsoever in case of an accident and/or theft.

    To avoid theft, please keep your valuable objects (money, cell phone, …) with you at all time.

    If you see suspicious behaviour, please be cooperative and speak to a security guard. There is a 24h police service at the entrance of the festival.

  • Mobil homes / Camping Cars

    For security reasons and in concordance with the security service’s instructions, mobile homes are not accepted any longer in the campsite. During the 2004 and 2005 festivals we received a very negative evaluation of this zone by the authorithies, in terms of security. We advise you to find other options.

  • On Dour campsite, I can/can't... ?

    The festival takes place on meadows which are home to Dour’s cows. This means that no glass and no cans are admitted.

    Campers can’t trade. Selling food, drinks or anything else is strictly forbidden, no matter how good your business plan is.

    On the campsite, you will be able to find food and drinks of course.

    Loud music is forbidden. Surely there’s enough music playing elsewhere?!

    It is forbidden to bring your dog or any other pet. Any pet found on the campsite will be taken by the pound to the owner’s expense.

    What can I bring on the campsite ?

    Food cans YES
    Plastic bottles YES
    A sandwich YES
    A can/tin opener YES
    A very little knife YES
    A little camping stove YES However, we recommend you to use the cooking islands to heat any food.
    A guitar/djembé/other little instruments YES But, songs about your ex-girlfriend are not permitted.
    That summer feeling YES
    A big knife NO
    Metal cans NO
    Glass bottles or cans NO
    A big camping stove with a big gas cylinder NO
    A barbecue NO
    A generator NO
    An axe NO
    Loud music NO
    The Christmas spirit NO

  • Barbecue

    As every year since 2003, the Jeunes CSC will be on site with their now unmissable ‘Cooking Islands’

    On the menu this year:

    • The traditional BBQs and microwaves, offering the possibility to heat your food in the festival atmosphere and entirely free.

    The Jeunes CSC team will be ready for you on campsites A, B, C and D next to the bars. Come and spend a festive moment with them!

    More information on Jeunes CSC

    Little camping stoves are admitted and approved by firemen, except if the weather is really dry, but we recommend you use the cooking islands anyway. Any flame is potentially dangerous. Domestic gas cylinders are forbidden.