This website, and the sub-domains and services offered, are managed by Dour Music Festival SA.

Registered office address

19, rue de la corderie

7370 DOUR

Belgium

Company number: VAT BE 0439 671 801

email: hello@dourfestival.eu

Dour Music Festival is also responsible for its ticket sales website: dourfestival.eu/tickets

By accessing and using this website, you explicitly agree to the terms and conditions that follow.

 

PREAMBLE

As soon as the user enters the website, they confirm that they accept the General Terms and Conditions for the event as described below. If you do not accept our website and/or Terms and Conditions, we can only advise you to stop using it.

Our General Event Terms and Conditions always refer to our General Terms and Conditions of Sale.

We may decide to amend our General Terms and Conditions at any time without giving rise to any form of compensation. Any change will, of course, only apply in the future.

 

INTELLECTUAL PROPERTY RIGHTS

The content of this site, including trademarks, logos, designs, data, product or company names, texts, images etc. is protected by intellectual property rights belonging to Dour Music Festival SA or to the third-party owners of these rights.

 

LIMITATION OF LIABILITY

This information is not adapted to personal or specific circumstances and cannot therefore be considered as personal, professional or legal advice to the user.

 

ARTICLE 1: USE OF THE WEBSITE AND LINKED PORTALS

All users of our website, including our services, are aware that any such use is entirely at their own risk. All necessary precautions have been taken to make sure that our website and box office run smoothly, but we cannot totally guarantee this. 

It may be possible to download certain content from our website or for certain pages to contain links to other websites or portals. Whenever you download anything from our website, or click on links to other pages, you do as at your own risk, and any consequential loss of data or damage to your computer system is entirely and exclusively the user’s responsibility. 

 

ARTICLE 2: PRIVACY

After visiting our website or box office, each visitor leaves different information there depending on what they did during their visit. It is therefore possible for a natural person to be identified. This means that we collect and process this personal data.

The Privacy Policy applies to the website dourfestival.eu, as well as its associated domain names. This Privacy Policy and the related processing of personal data comply with the Law of 8 December 1992 on data protection with regard to the processing of personal data (Loi sur la Vie Privée).

You can visit the Website freely and consult information on it about the organisation, programmes and related services without having to provide any personal data. In general, visiting and consulting the Website does not automatically lead to the recording and processing of the user’s personal data if this is merely browsing data (such as an IP address, for example). Browsing data will be deleted after it has been processed anonymously but may be used to determine who is responsible in the event of offences committed against or via the Website.

Dour Music Festival records and processes personal data provided voluntarily by the user (e.g. subscribing to the newsletter, purchasing products or services etc.). This data generally includes surnames, first names, email addresses, telephone numbers and postal addresses, if these have been provided. Whenever the user provides personal data, that data will be processed by Dour Music Festival for administrative and contractual purposes, for all information relating to ticket sales, competitions, newsletters and the like, and to provide the best possible service.

By providing personal data via the Website, the Website user expressly authorises Dour Music Festival to process such data for the purposes indicated above.

Personal data provided via the Website will be stored and processed via an electronic system administered by Dour Music Festival in a closed and secure environment. This data is only available to a certain number of people designated and authorised to consult and process it.

 

ARTICLE 3: IMAGE RIGHTS

By taking part in the festival, festival-goers grant the organisers the right to use their image on the festival site, at Saint-Ghislain station, on shuttle buses between the site and the station, on partner buses, in car parks, in accreditation areas and/or in the various festival campsites. The festival-goer hereby waives all rights of recourse against the organisers for images taken on the festival site, at Saint-Ghislain station, on the shuttle buses between the site and the station, on partner buses, in car parks, in accreditation areas and/or in the various festival campsites, as well as for distribution in the festival’s print and online communication media. Festival-goers may however report any photos used in publicity material that may be prejudicial to them by contacting the organiser via hello@dourfestival.eu.

No photos or videos taken by festival visitors on the festival grounds can be used for commercial or public purposes under any circumstances without the organiser’s prior written permission.

 

ARTICLE 4: PROHIBITED ITEMS

ITEMS PROHIBITED ON THE CONCERT SITE:

• Alcohol,
• Plastic bottles (water, milk etc.),
• Bottles/containers or any other objects made of glass
• Canisters,
• Metal cans (e.g. tin cans),
• Drinks cartons (e.g. tetra pak),
• Metal cans,
• Kegs,
• Water pouches (e.g. camelbak reservoirs),
• Coolers/cool boxes,
• Illegal substances, drugs,
• Sharp, blunt or dangerous weapons or objects (including fakes),
• Umbrellas with a pointed tip,
• Fireworks, sparklers, flares,
• Barbecues,
• All camping equipment (tents, chairs, folding furniture, camping stoves etc.),
• Large bags,
• Devices for recording and broadcasting images or sound (other than a smartphone),
• Selfie-sticks,
• Laser pointers,
• Markers,
• Spray paint cans,
• Distribution of promotional leaflets, flyers, handouts and posters (unless authorised),
• Animals (except guide dogs or assistance dogs),
• Use of drones,
• Scooters and electric scooters,
• Bikes and folding bikes,

As well as anything that could be considered dangerous for the organiser. The above list of prohibited items may be adapted or added to at any time by the organiser. Any sales not authorised by the organiser are strictly forbidden. Any seized items will be automatically destroyed on site.

ITEMS PROHIBITED IN THE FESTIVAL CAMPSITE:

• Bottles/containers or any other objects made of glass
• Beer kegs / pumps,
• Illegal substances, drugs,
• Sharp, blunt or dangerous weapons or objects (including fakes),
• Umbrellas with a pointed tip,
• Fireworks, sparklers, flares,
• Barbecues, burners, cooker, small stoves (e.g. camping gas stoves), gas bottles (domestic or other),
• Generators,
• Devices for recording and broadcasting images or sound (other than a smartphone),
• Selfie-sticks,
• Laser pointers,
• Markers, spray paint can,
• Distribution of promotional leaflets, flyers, handouts and posters (unless authorised),
• Animals (except guide dogs or assistance dogs),
• Use of drones,
• Scooters and electric scooters,
• Bikes and folding bikes,

As well as anything that could be considered dangerous for the organiser. This list may be adapted or added to at any time by the organiser. Any sales not authorised by the organiser are strictly forbidden. Any item seized or voluntarily abandoned will automatically be destroyed on site.

GENERAL

Environment

More than ever before, respect for the environment is everyone’s business! 

Visitors are asked to help keep the site clean, in particular by using the recycling and rubbish bins available on the concert site and in the campsites and car parks.

Minimum age

There is no minimum age to enter the Dour Festival. Anyone born on or after 1 January 2016 will be admitted free of charge. Minors should be accompanied by a parent, guardian and/or other adult.

Risks associated with festivals

No alcoholic beverages may be sold or offered to under-16s. 

Drug policy = zero tolerance.

Dour Festival has zero tolerance when it comes to drugs! Using and/or selling drugs is prohibited on the festival grounds. Any breach of the law may result in eviction from the festival site and police involvement. 

 

ARTICLE 5: OPENING HOURS FOR THE FESTIVAL SITE AND CAMPSITES

Entry to the festival and its surrounding areas (including campsites and car parks) is reserved for anyone with a festival entry ticket or wristband, or anyone intending to buy a ticket on site. Anyone approaching the festival entrance must therefore be in possession of a valid ticket or wristband.

 

Box office opening times

The box office and the festival wristband distribution area are open from midday to midnight, Wednesday to Sunday inclusive.

CAMPSITE opening times (Regular Campsite, Comfort Campsite, The Village, Green Campsite and Dour Les Bains):

• Wednesday 17 July 2024 at 12 noon to Monday 22 July 2024 at 12 noon.

 

CONCERT SITE opening times: Please refer to the “line up” page on the website… 

Important information: Entry to the concert site for those with a wristband will only be authorised up to 1 hour before the end of the last concert.

 

ARTICLE 6: SECURITY

For security reasons, the organisers reserve the right to have checks carried out by a security company at the entrance to the festival site, the concert site and/or the festival campsite. Any festival-goer failing to comply with this formality will be refused entry to the festival site and campsite.

Festival-goers must follow instructions given by the security guards at all times. If a festival-goer notices any suspicious behaviour by another festival-goer or a third party, they should inform the security staff. The organisers reserve the right to refuse entry to the festival site and campsite to any festival-goer whose behaviour might jeopardise their own or anyone else’s safety.

 

ARTICLE 7: USE OF TRADEMARKS and trade

Dour Festival is a registered trademark. The production of any objects, books, souvenirs, unofficial merchandising etc. without the organiser’s prior written permission is strictly forbidden and punishable by law.

Similarly, on the festival site and in the campsites, the sale of any food, drinks, souvenirs, t-shirts or other items is strictly forbidden without written permission or a cooperation agreement.

 

ARTICLE 8: RESPONSIBILITY

By purchasing a festival ticket, you expressly confirm that, as a visitor, you accept the General Terms and Conditions for the Event. Any breach of these rules will be punished. Dour Music Festival reserves the right to refuse entry to the site to anyone if there are sufficient grounds for doing so. You alone are responsible for any breach of the rules. You are also obliged to indemnify Dour Music Festival against any possible consequences of your breach, including claims by third parties. We also reserve the right to take any necessary legal action ourselves.

The artists and organisers, their agents and employees cannot under any circumstances be held responsible for loss, damage or theft, nor for any other event. Official sales of festival merchandise will only take place at the festival site or on the festival website.

The ORGANISER and/or TICKET SELLER may under no circumstances be held liable for any damage, loss, theft or any material or personal damage suffered by the BUYER/FESTIVAL-GOER as a result of the FESTIVAL, whether on the festival site or in the campsite or car park or on their way there/back.

 

ARTICLE 9: SEVERABILITY

The fact that the organisers do not implement one or other of the clauses in these terms and conditions cannot be interpreted as a waiver on their part to make use of it.
 Similarly, the invalidity of any clause in these terms and conditions will not affect the validity of the other clauses.

 

ARTICLE 10: JURISDICTION AND APPLICABLE LAW

In the event of a dispute, only the courts of the judicial district of Mons in which SA DOUR MUSIC FESTIVAL has its registered office will have jurisdiction. Belgian law is the only applicable law. Submit a complaint online on the “European Online Dispute Resolution platform: ec.europa.eu/consumers/odr