Sale Terms and conditions

Sale Terms and conditions

ARTICLE 1: SCOPE OF APPLICATION

 

All participants in the festival (hereinafter referred to as festivalgoers) expressly acknowledge that, prior to the finalization of the purchase of their ticket, they have read and accepted the present General Conditions of the Event as well as the General Conditions of Sale.

 

ARTICLE 2: TICKETS

 

The ticket price includes:

  • Access to the Regular Camping (excluding The Village, The Comfort Camping, Green Camping Dour Les Bains and The Secret Garden) on the days and times mentioned on the ticket,
  • Service charges
  • Access to car parks
  • Access to concerts on the festival site, with the entire program for the selected days.
  • Access to the shuttle bus between Saint Ghislain train station and the Dour Festival.

 

Depending on what you need, we offer a wide range of products as described below:

 

A Festival Ticket: This is the ticket that gives you access to the festival grounds for the duration corresponding to your choice of ticket (5 DAY PASS or 1 DAY PASS). This ticket also gives you access to the above services. You must exchange this ticket for a festival bracelet at the entrance of the event. Only the bracelet you receive will give you access to the festival.

 

A Comfort Festival Ticket: This is the ticket that gives you access to the festival grounds for the duration corresponding to your choice of (5 DAY COMFORT PASS or 1 DAY COMFORT PASS). This ticket also gives you access to the VIP car park, Camping COMFORT and the shuttle bus between Saint Ghislain train station and the Dour Festival. You must exchange this ticket for a festival bracelet at the entrance to the event. Only the bracelet you receive will give you access to the festival, as well as to the camping COMFORT.

 

Tickets FOOD & DRINK: You can buy in advance your DRINK and FOOD tickets. These tickets will have to be exchanged on site at the festival entrance area ONLY, at the ticket desk “Ticket Office + info – Exchange voucher drink-food”. It is also possible to buy DRINK and FOOD tickets on site via our various ticket offices.

 

Ticket Parking C: You can buy on pre-sale only your Parking C ticket. These tickets will be exchanged on site ONLY, at the entrance of Parking C. The Parking C gives you access to a closer car park, with easier access to the festival by avoiding the footbridge. Avoid long walking distances by opting for this new formula. The Parking C ticket does not include the entrance ticket for the festival. You will need a 5-day festival ticket, a 1-day festival ticket, a 5-day Comfort festival ticket or a 1-day Comfort festival ticket to access the festival grounds.

 

Ticket Parking D: You can buy on pre-sale only your Parking D ticket. These tickets will be exchanged on site ONLY, at the entrance of Parking D. The Parking D ticket does not include the entrance ticket for the festival. You will need a 5-day festival ticket, a 1-day festival ticket, a 5-day Comfort festival ticket or a 1-day Comfort festival ticket to access the festival grounds.

 

Accommodation tickets to The Village: This is the ticket that gives you access to The Village for 5 days. You must have a 5-day festival ticket or a 5-day comfort festival ticket to access this area. You must exchange this ticket for a The Village bracelet at the “Exchange voucher The Village” desk located in the entrance area of the concert site. Only the bracelet you receive will give you access to The Village.

 

Dour Les Bains Ticket: This is the ticket that gives you access to the Dour Les bains area for 5 days. You must have a 5-day festival ticket or a 5-day Comfort festival ticket to access this area. You must exchange this ticket for a Dour Les Bains bracelet at the “Exchange voucher Dour Les Bains” desk located in the entrance area of the concert site. Only the bracelet you receive will give you access to Dour Les Bains

 

Green Camping Ticket: This is the ticket that gives you access to the Green Camping area for 5 days. You must have a 5-day festival ticket or a 5-day Comfort festival ticket to access this area. You must exchange this ticket for a Green Camping bracelet at the “Exchange voucher Green Camping” desk located in the entrance area of the concert site. Only the bracelet you receive will give you access to the Green Camping.

 

The Secret Garden Ticket: This is the ticket that gives you access to the The Secret Garden area for 5 days. You must have a 5-day festival ticket or a 5-day Comfort festival ticket to access this area. You must exchange this ticket for a The Secret Garden bracelet at the “Exchange voucher The Secret Garden” desk located in the entrance area of the concert site. Only the bracelet you receive will give you access to The Secret Garden.

 

Package Hotels Ticket: This is the ticket that gives you access to a Single or Twin hotel room, for 4 (Thursday > Sunday included) or 5 days (Wednesday > Sunday included) only. This ticket must be presented at the reception desk of the chosen hotel. This ticket also gives you access to a shuttle bus between the departure point of your hotel and the Dour Festival. Hotel packages do not include festival tickets. You will need a 5-day festival ticket or a 5-day comfort ticket to access the festival grounds.

 

Only once your ticket has been exchanged for a bracelet, you will be allowed to leave the festival grounds and return. During the 5 days of the event, any departure is not definitive.

 

ARTICLE 3: RESERVATION

 

The only way to buy a valid ticket is through the official Dour Festival ticket shop: dourfestival.eu/tickets, and via our ticketing partners. Only our official sponsors have the right to organize contests where tickets are given for free.

Our prices are those indicated on our official ticket office (www.tickets.dourfestival.eu). These rates are always communicated in Euros, VAT, taxes, service charges included.

All reserved tickets will be sent electronically to the email address indicated at the time of booking. This means that you will receive a PDF file via e-mail.

The reservation is final as soon as the payment is made. The purchase is then definitive and your festival tickets are neither refundable nor exchangeable.

As a buyer, you are asked to check precisely the content of the e-mail received after your placed your order, as well as the correct reception of your tickets (PDF files). In the event that we have performed our service imperfectly, you, as purchaser, have seven (7) days to notify us. For this, it is always necessary to communicate by writing and with a coherent explanation to the Paylogic Customer Service Department. If your complaint is declared admissible, we will of course correct our errors. If you do not submit your complaint within the prescribed period, your rights of complaint will be annulled.

The Consumer’s Right of Retraction is not applicable, since the service sold is a leisure activity and is carried out directly. By accepting the General Terms and Conditions of Sale, you declare as a consumer that you no longer have the right of withdrawal once Dour Music Festival and Paylogic have performed the requested service.

 

ARTICLE 4:  TICKET INSTALLMENT PLAN 

 

General information 

These terms and conditions apply to tickets and other related products sold via an installment plan as payment method.

By choosing installment plan as a payment method, you agree to a ​non-refundable​purchase via two or more ‘installments’ which will be deducted from your credit card according to these terms and conditions. You will obtain the conditional right to receive a ticket or related product after your first installment, provided that you pay all subsequent installment in a timely manner. Once the last installment is received by Paylogic, you will obtain the ticket or related product via email.

 

IMPORTANT: Paylogic acts solely as a technical service provider for the organiser of this event. This agreement, to buy tickets or related product via installments, will be between you (as the buyer) and the event organiser (the seller). 

 

Installment Plan and Payments

By agreeing to these terms and conditions, you unconditionally agree to pay the total purchase price as shown on the website of the Organiser, including the number of installments and the due date of each installment.

By choosing to use of the Installment Plan during the order process, you authorise Paylogic to charge the first installment amount to your credit card according to your Payment Details. All subsequent installments will then be deducted from the same credit card. The amounts per installment, number of installments and installment periods may vary per Event and/or per Organiser and will be clearly provided to you during your purchase.

By paying the first installment, you obtain the ​conditional​right to receive a ticket, under the condition that all subsequent installment will be timely paid to Paylogic. Paylogic will notify you in any case where the installments are either fully paid and you will receive a ticket, or whenever you default on one or more installments, requesting you to fulfill your obligation of payment within a given period of time. Should you not pay in time, Paylogic holds the right to cancel your purchase on behalf of the Organiser without a Refund 

 

Cancellation and Refund

By selecting Installment Plan as a payment method, you unconditionally agree to pay all the installment amounts according to the Installment Plan.

In case an installment is not (timely) received by Paylogic, for example because your account holds insufficient funds or your Payment Details are incorrect, Paylogic will notify you about the missing payments, after which said payments need to be transferred to Paylogic within 5 calendar days of the notification. By not (timely) paying the corresponding amount of each installment, you forfeit your right to receive a ticket or related product, at which time Paylogic is entitled to cancel your order. You will ​not​ receive a Refund for installments already paid. The amounts will be withheld by Paylogic/Organiser because of the processing and administration costs related to your purchase and the fact that the Organiser might not be able to re-sell the product.

 

ARTICLE 5: ADDITIONAL INFORMATION

 

 Your tickets do not give access to a reserved place on the festival site nor on the campsites.

All tickets must be exchanged at the festival entrance for a bracelet.

Any counterfeiting of the ticket or bracelet will give rise to criminal measures.

No tickets and/or wristbands will be refunded or replaced.

Only the first person presenting himself with the original festival tickets will have access to the event or campsite. This person must be able to prove that his or her identity is the same as the one indicated on the ticket. It is therefore essential to ensure that no one can copy your festival ticket.

Changes to the artistic line up do not result in a partial nor a full refund of the festival ticket. In case of force majeure, the responsibility of the organizer will not be engaged.

By purchasing a festival ticket, you as a visitor expressly agree to be bound by our General Terms and Conditions of Sale. Any failure to comply with these regulations will be sanctioned. Dour Music Festival reserves the right to refuse access to the site to any individual, if there are sufficient reasons to do so. You are solely responsible for any breach of payment by you. You are also required to indemnify Dour Music Festival against all possible consequences of your breach, including third party claims. We also retain the right to take the necessary legal measures.

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