GENERAL CONDITIONS OF SALE
ARTICLE 1: SCOPE OF APPLICATION
- All participants in the festival (hereinafter referred to as festivalgoers) expressly acknowledge that, prior to the finalization of the purchase of their ticket, they have read and accepted the present General Conditions of the Event as well as the General Conditions of Sale.
ARTICLE 2: TICKETS
- The ticket price includes:
⋅ Service charges
⋅ Access to concerts on the festival site, with the entire program for the selected days.
⋅ Access to the campsites (excluding The Village, The Comfort Camping and Green Camping) on the days and times mentioned on the ticket,
⋅ Access to car parks
⋅ Access to the shuttle bus between Saint Ghislain train station and the Dour Festival.
- Depending on what you need, we offer a wide range of products as described below:
⋅ A Festival Ticket: This is the ticket that gives you access to the festival grounds for the duration corresponding to your choice of ticket (5 DAY PASS or 1 DAY PASS). This ticket also gives you access to the above services. You must exchange this ticket for a festival bracelet at the entrance of the event. Only the bracelet you receive will give you access to the festival.
⋅ A Comfort Festival Ticket: This is the ticket that gives you access to the festival grounds for the duration corresponding to your choice of (5 DAY COMFORT PASS or 1 DAY COMFORT PASS). This ticket also gives you access to the VIP car park, Camping COMFORT and the shuttle bus between Saint Ghislain train station and the Dour Festival. You must exchange this ticket for a festival bracelet at the entrance to the event. Only the bracelet you receive will give you access to the festival, as well as to the camping COMFORT.
⋅ Tickets FOOD & DRINK: You can buy in advance your DRINK and FOOD tickets. These tickets will have to be exchanged on site at the festival entrance area ONLY, at the ticket desk “Ticket Office + info – Exchange voucher drink-food”. It is also possible to buy DRINK and FOOD tickets on site via our various ticket offices.
⋅ Accommodation tickets to The Village: This is the ticket that gives you access to The Village for 5 days. You must have a 5-day festival ticket or a 5-day comfort festival ticket to access this area. You must exchange this ticket for a The Village bracelet at the “Exchange voucher The Village” desk located at the entrance to the event. Only the bracelet you receive will give you access to The Village.
⋅ Green Camping Ticket: This is the ticket that gives you access to the Green Camping area for 5 days. You must have a 5-day festival ticket or a 5-day comfort festival ticket to access this area. You must exchange this ticket for a Green Camping bracelet at the “Exchange voucher Green Camping” desk located at the entrance to the event. Only the bracelet you receive will give you access to the Green Camping
⋅ Package Hotels Ticket: This is the ticket that gives you access to a Single or Twin hotel room, for 4 (Thursday > Sunday included) or 5 days (Wednesday > Sunday included) only. This ticket must be presented at the reception desk of the chosen hotel. This ticket also gives you access to a shuttle bus between the departure point of your hotel and the Dour Festival. Hotel packages do not include festival tickets. You will need a 5-day festival ticket or a 5-day comfort ticket to access the festival grounds.
- Only once your ticket has been exchanged for a bracelet, you will be allowed to leave the festival grounds and return. During the 5 days of the event, any departure is not definitive.
ARTICLE 3: RESERVATION
- The only way to buy a valid ticket is through the official Dour Festival ticket shop: www.tickets.dourfestival.eu, and via our ticketing partners. Only our official sponsors have the right to organize contests where tickets are given for free.
Our prices are those indicated on our official ticket office (www.tickets.dourfestival.eu). These rates are always communicated in Euros, VAT, taxes, service charges included.
All reserved tickets will be sent electronically to the email address indicated at the time of booking. This means that you will receive a PDF file via e-mail.
The reservation is final as soon as the payment is made. The purchase is then definitive and your festival tickets are neither refundable nor exchangeable.
As a buyer, you are asked to check precisely the content of the e-mail received after your placed your order, as well as the correct reception of your tickets (PDF files). In the event that we have performed our service imperfectly, you, as purchaser, have seven (7) days to notify us. For this, it is always necessary to communicate by writing and with a coherent explanation to the Paylogic Customer Service Department. If your complaint is declared admissible, we will of course correct our errors. If you do not submit your complaint within the prescribed period, your rights of complaint will be annulled.
The Consumer’s Right of Retraction is not applicable, since the service sold is a leisure activity and is carried out directly. By accepting the General Terms and Conditions of Sale, you declare as a consumer that you no longer have the right of withdrawal once Dour Music Festival and Paylogic have performed the requested service.
ARTICLE 4: ADDITIONAL INFORMATION
- Your tickets do not give access to a reserved place on the festival site nor on the campsites.
All tickets must be exchanged at the festival entrance for a bracelet.
Any counterfeiting of the ticket or bracelet will give rise to criminal measures.
No tickets and/or wristbands will be refunded or replaced.
Only the first person presenting himself with the original festival tickets will have access to the event or campsite. This person must be able to prove that his or her identity is the same as the one indicated on the ticket. It is therefore essential to ensure that no one can copy your festival ticket.
Changes to the artistic line up do not result in a partial nor a full refund of the festival ticket. In case of force majeure, the responsibility of the organizer will not be engaged.
By purchasing a festival ticket, you as a visitor expressly agree to be bound by our General Terms and Conditions of Sale. Any failure to comply with these regulations will be sanctioned. Dour Music Festival reserves the right to refuse access to the site to any individual, if there are sufficient reasons to do so. You are solely responsible for any breach of payment by you. You are also required to indemnify Dour Music Festival against all possible consequences of your breach, including third party claims. We also retain the right to take the necessary legal measures.