Sale Terms and conditions – COVID-19

Sale Terms and conditions – COVID-19

General

 

 

These conditions are based on the Ministerial Decision of 19 March 2020 (including the amendments made on 7 April 2020). The Ministerial Decision lays down rules regarding refunds and vouchers for events that have been rescheduled or cancelled due to the measures taken against the spread of the Coronavirus. This agreement can be found here: Ministerial Decision of 19 March 2020

These terms and conditions apply exclusively to the sale of tickets that provide access to the event DOUR FESTIVAL from DOUR MUSIC FESTIVAL SA to the holder of (a) ticket(s) (hereinafter: “Customer”). Any “Add-ons”, such as tokens and merchandise, are also covered by these terms and conditions.

The choice made by the Customer is binding and applies to all tickets of the original order. The Customer’s choice replaces c.q. modifies the existing agreement between DOUR FESTIVAL and the Customer.

 

Article 1: in case the Customer chooses to get a voucher

 

In case an event that could not take place due to the Corona-crisis is rescheduled within two years of the original date or an activity with the same essential characteristics is organised during this period, the Customer may choose a voucher.

The existing agreement between DOUR FESTIVAL and the Customer regarding the original order will be amended by this choice. The Customer agrees that his/her original order will be cancelled and that his/her right to access the event in question lapse. The Customer also agrees that as a result of this choice his/her right to get a refund of the amount paid for the original entrance ticket will lapse. The Customer agrees to receive a voucher.

The voucher will be sent with a voucher code to the email address with which the original purchase was made.

The email with the voucher code will be sent to the Customer from June 2020.

No fee will be charged for the delivery of the voucher.

The voucher states that it was delivered as a result of the Corona-crisis.

The value (credit) of the voucher includes the full value of the amount paid for the original entrance ticket.

The value of the voucher can be used to purchase a product of DOUR FESTIVAL for a period of two years from the date of the original event.

The Customer will not be charged any surcharge for attending the new event.

If at the end of the 2 years, the Customer has not used, or has only partially used, the value of his voucher, the remaining amount will be lost and cannot be refunded.

If the voucher value is not sufficient for the new order, the difference will have to be paid by the Customer. If the voucher value is greater than the new order, the balance will be paid out as a new voucher to the Customer.

 

Article 2: in case the Customer chooses to get a refund

 

In case an event that could not take place due to the Corona-crisis is cancelled (i.e. cannot be rescheduled within two years of the original date and an activity with the same essential characteristics can also not be organised during this period), the Customer may choose for a refund.

In case an event that could not take place due to the Corona-crisis is rescheduled within two years of the original date or an activity with the same characteristics is organised during this period, and the Customer provides evidence to DOUR FESTIVAL that he/she is unable to attend the event/activity on the new date, the Customer may choose for a refund.

The existing agreement between DOUR FESTIVAL and the Customer regarding the original order will thus be dissolved. The Customer agrees that his/her original order will be cancelled and that his/her right to access to the event in question will thereby lapse. In return, the Customer is entitled to a refund by DOUR FESTIVAL of the full value of the amount paid for the original entrance ticket.

The refund of the amount paid for the original ticket will be made using the same payment method as the original purchase.

If the event has been rescheduled within two years of the original date or an activity with the same essential characteristics is organised during this period, and the Customer is unable to attend the event/activity on the new date, the refund will be made before the 15th of September 2020

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