What should I do if I have a problem with my order or my ticket?
Please contact directly our official ticket retailer, Paylogic:
I wish to cancel and get a reimbursement of my reservation, is it possible?
No, refund and cancellation of tickets is not possible.
I wish to change the name on my nominal ticket, is it possible?
The name on your ticket needs to match the name on your ID.
If not, you can change the name with this link.
What is the price of the tickets sold at the door?
If the festival isn’t sold out, tickets will be available at the entrance of the festival.
• 5 days tickets: €180
• 1 day tickets: €85
We advise you to buy them in advance via tickets.dourfestival.be
What are the opening hours of the ticket office and the booths that put your bracelet?
Find all the information via dourfestival.eu/opening-hours
- What is included in my festival ticket?
Where can I exchange my Drink and Food vouchers I bought online?
You can only get your Drink and Food tickets at the entrance of the festival at desk “Ticket Office – Exchange voucher Drink – Food”. The counter is open on Wednesday to Sunday, from 12h to 00h.
If you have a 5-day Comfort ticket or ar 1-day Comfort ticket, you can also exchange your pre-ordered Drink and Food tickets at the counter in the VIP area.
What is the price of Drink and Food tickets on site?
Find all the information via dourfestival.eu/drink-food
Is it possible to get a refund for unused Drink and Food tickets?
No, Drink and Food tickets will not be returned or refunded. They will only be valid for the edition of 2018.
I bought camping equipment at the Camping Shop. Where can I pick it up?
You can collect your equipment directly at the Camping Shop, located on the campsite. The items you purchase online will not be sent by post.
Find the available articles via dourfestival.eu/camping-shop
Do I need a specific ticket as a Person with Reduced Mobility ?
No, all of the tickets are the same for everyone.
A large number of facilities are accessible on site. Don’t hesitate to register to benefit from them. More information via dourfestival.eu/prm-accessibility
Is there a minimum age to come to the festival? Can I bring my children along? Is there a reduction for children?
There is no age restriction to come to the festival, but we are not equipped with the adequate facilities to receive children. If you are younger than 18 we strongly recommend that you come accompanied with an adult.
The festival is free for children younger than 12 years (12 years not included). You need to be able to show us an ID at the entrance. Although it is not recommended that young children stay at the festival for a long time.