{"id":8535,"date":"2024-07-02T12:35:04","date_gmt":"2024-07-02T10:35:04","guid":{"rendered":"https:\/\/www.dourfestival.eu\/?page_id=8535"},"modified":"2025-08-12T16:09:11","modified_gmt":"2025-08-12T14:09:11","slug":"cashless","status":"publish","type":"page","link":"https:\/\/www.dourfestival.eu\/en\/cashless\/","title":{"rendered":"Cashless"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"8535\" class=\"elementor elementor-8535 elementor-8496\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1af0bb4 e-flex e-con-boxed magic-button-disabled-no e-con e-parent\" data-id=\"1af0bb4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6d092b2 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-heading\" data-id=\"6d092b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Cashless<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a5c7cf7 e-flex e-con-boxed magic-button-disabled-no e-con e-parent\" data-id=\"a5c7cf7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-629581f elementor-widget elementor-widget-heading\" data-id=\"629581f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">REFUND<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d74794 elementor-widget elementor-widget-text-editor\" data-id=\"2d74794\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">If you still have credits left over after the festival, you can request a refund of the balance from your online account from 12 noon on Tuesday 22 July to 11.59pm on Tuesday 5 August 2025. A 2 Douros (\u20ac3,5) refund fee will apply. After this date, any remaining credit will be permanently lost.  <\/span><span style=\"font-weight: 400;\"><br><\/span><span style=\"font-weight: 400;\"><br><\/span><span style=\"font-weight: 400;\">To request your refund, you must go to your cashless account (or create one if you have not already done, process in the FAQ below): <strong><a href=\"https:\/\/widget.weezevent.com\/pay\/409119\/widgets\/8e254726-ede6-4740-8e74-baff08359a7f\/login\">CREATE YOUR ACCOUNT<\/a><\/strong><\/span><a href=\"https:\/\/widget.weezevent.com\/pay\/409119\/widgets\/8e254726-ede6-4740-8e74-baff08359a7f\/login\"><span style=\"font-weight: 400;\"><br><\/span><span style=\"font-weight: 400;\"><br><\/span><\/a><span style=\"font-weight: 400;\">Refunds will be made no later than 1 week after your request if it is in the specific procedure. If there is a problem with your request the processing time may be extended. <\/span><span style=\"font-weight: 400;\"><br><\/span><span style=\"font-weight: 400;\"><br><\/span><span style=\"font-weight: 400;\">No requests will be processed after Tuesday 5 August 2025. If you have a problem with your request, please send us an e-mail to cashless@dourfestival.eu before 11.59pm on Tuesday 5 August 2025 to ensure that your request is processed. <\/span><span style=\"font-weight: 400;\"><br><\/span><span style=\"font-weight: 400;\"><br><\/span><span style=\"font-weight: 400;\">If your request is successful, you will receive an e-mail confirming this. If you don\u2019t receive any e-mail, or if you have any problems with your request, please send us an e-mail to <a href=\"mailto:cashless@dourfestival.eu\"><span style=\"text-decoration: underline;\"><strong>cashless@dourfestival.eu<\/strong><\/span><\/a> before 23:59 on Tuesday 5 August 2025 to ensure that your request is processed. <\/span><span style=\"font-weight: 400;\"><br><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-676b551 elementor-widget elementor-widget-heading\" data-id=\"676b551\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Cashless<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c97d67e elementor-widget elementor-widget-text-editor\" data-id=\"c97d67e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Dour Festival is cashless. Save time and avoid queues by creating your cashless account now.  <\/span><\/p><p><span style=\"font-weight: 400;\">Simple, safe and easy, this FAQ tells you everything you need to know about cashless to make the most of your experience.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0ac6be1 elementor-widget elementor-widget-image\" data-id=\"0ac6be1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.dourfestival.eu\/wp-content\/uploads\/2025\/06\/25_banner-cashless-process.-faq-3000x800_fr-scaled.jpg\" title=\"\" alt=\"Cashless Dour Festival\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b6b036 elementor-widget elementor-widget-heading\" data-id=\"7b6b036\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Create your cashless account<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-20ffc8b elementor-widget elementor-widget-text-editor\" data-id=\"20ffc8b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Create your account via this page : <strong><a href=\"https:\/\/weez.li\/dour_festival_account\">https:\/\/weez.li\/dour_festival_account<\/a><\/strong><\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Enter your personal information (full name, mail address)<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Option 1 &#8211; Before the festival<\/b> <span style=\"font-weight: 400;\">: enter the ticket number you can find on your ticket, this will automatically link your cashless account to your bracelet and the chip when you arrive at the festival<\/span> <\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Option 2 &#8211; Already at the festival ?<\/b> <span style=\"font-weight: 400;\">Enter the unique 6<\/span> <b>LETTERS<\/b> <span style=\"font-weight: 400;\">combination that you can find at the back of your chip<\/span> <\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-43e6ed9 elementor-widget elementor-widget-heading\" data-id=\"43e6ed9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQ CASHLESS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a292c92 elementor-widget elementor-widget-n-accordion\" data-id=\"a292c92\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1700\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1700\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Cashless, what is it ? <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1700\" class=\"elementor-element elementor-element-af98bf5 e-con-full e-flex magic-button-disabled-no e-con e-child\" data-id=\"af98bf5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fb7192f elementor-widget elementor-widget-text-editor\" data-id=\"fb7192f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Cashless is a way of paying with an electronic chip that avoids the need for cash and tokens. Online recharging, one single currency, refunds after the festival, cashless is there to make your life easier.  <\/span><\/p><p><span style=\"font-weight: 400;\">When you arrive at the festival, you&#8217;ll receive a wristband fitted with a chip. It&#8217;s waterproof, so you can shower with it. But be careful not to burn, bend or puncture it.  <\/span><\/p><p><span style=\"font-weight: 400;\">This chip will contain your access to the different zones as well as your coins, which will enable you to make purchases at the festival. This bracelet will be the only way to enter and pay at the festival (with a few rare exceptions, see &#8220;Where can I pay with my cashless bracelet?) <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1701\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1701\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What are the advantages of cashless? <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1701\" class=\"elementor-element elementor-element-35c1a87 e-con-full e-flex magic-button-disabled-no e-con e-child\" data-id=\"35c1a87\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5b8b27d elementor-widget elementor-widget-text-editor\" data-id=\"5b8b27d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Cashless has a lot of advantages, like :<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">It\u2019s safe: your access and your money are right there on the bracelet around your wrist, and you can directly link them to you through your cashless account. Which means less risk of loss or theft. <\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">It\u2019s fast and it\u2019s easy: online top-up possibilities so you don&#8217;t have to queue at any desk, no tokens lying around in your pocket and getting lost, easy refund of unused credits, etc.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1702\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1702\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> The Douro <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1702\" class=\"elementor-element elementor-element-37318d5 e-con-full e-flex magic-button-disabled-no e-con e-child\" data-id=\"37318d5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1debe0d elementor-widget elementor-widget-text-editor\" data-id=\"1debe0d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">The festival has its own currency <\/span><span style=\"font-weight: 400;\"><br><\/span><span style=\"font-weight: 400;\">1 Douro = \u20ac 1,75. <\/span><\/p><p><span style=\"font-weight: 400;\">Your Douros will be used to pay at the festival (with some exceptions in the section \u201cWhere can I pay with my cashless bracelet?\u201d).<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e63a0eb e-flex e-con-boxed magic-button-disabled-no e-con e-parent\" data-id=\"e63a0eb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-290ef91 elementor-widget elementor-widget-heading\" data-id=\"290ef91\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Prepare your festival<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3164fbc elementor-widget elementor-widget-n-accordion\" data-id=\"3164fbc\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-5170\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-5170\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Why create your cashless account ? <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5170\" class=\"elementor-element elementor-element-5ae85c3 e-con-full e-flex magic-button-disabled-no e-con e-child\" data-id=\"5ae85c3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-75c0494 elementor-widget elementor-widget-image\" data-id=\"75c0494\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.dourfestival.eu\/wp-content\/uploads\/2025\/06\/25_banner-cashless-3000x800_fr-scaled.jpg\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-825bc5d elementor-widget elementor-widget-text-editor\" data-id=\"825bc5d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Creating your account is not mandatory, but it\u2019s highly recommended as it offers a number of advantages:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Avoid the queue<\/b> <span style=\"font-weight: 400;\">: no need to queue when you arrive, you can top up before the festival via the app or on the website so you can enjoy the festival as soon as you arrive;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Check your balance at any time <\/b><span style=\"font-weight: 400;\">via your account;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Block your wristband if you lose it<\/b> <span style=\"font-weight: 400;\">(if your wristband is not linked to your account, we won&#8217;t be able to find it and block it) ;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Claim a refund<\/b><span style=\"font-weight: 400;\"> : without this account, you won&#8217;t be able to claim a refund for your remaining credits at the end of the festival. So this is a key step.  <\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-5171\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-5171\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How do I create my cashless account ? <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5171\" class=\"elementor-element elementor-element-d967840 e-con-full e-flex magic-button-disabled-no e-con e-child\" data-id=\"d967840\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f3ef286 elementor-widget elementor-widget-text-editor\" data-id=\"f3ef286\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Go here to create your cashless account : <span style=\"text-decoration: underline;\"><strong><a href=\"https:\/\/widget.weezevent.com\/pay\/409119\/widgets\/8e254726-ede6-4740-8e74-baff08359a7f\/login\">https:\/\/weez.li\/dour_festival_account<\/a><\/strong><\/span><\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Enter your personal details (full name, mail address) and follow the steps<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Upload credits directly to your account<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a7659a1 e-flex e-con-boxed magic-button-disabled-no e-con e-parent\" data-id=\"a7659a1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0e30308 elementor-widget elementor-widget-heading\" data-id=\"0e30308\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">During the festival<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1628277 elementor-widget elementor-widget-n-accordion\" data-id=\"1628277\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2320\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2320\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> I bought Douros Voucher(s), what do I do ? <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2320\" class=\"elementor-element elementor-element-1aa7d00 e-con-full e-flex magic-button-disabled-no e-con e-child\" data-id=\"1aa7d00\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9443573 elementor-widget elementor-widget-text-editor\" data-id=\"9443573\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">At your arrival, present yourself at one of the cashless points with the Douros voucher(s) you bought in presale. Your Douros will be topped up.  <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2321\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2321\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How do I top up my bracelet ? <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2321\" class=\"elementor-element elementor-element-f2539e7 e-con-full e-flex magic-button-disabled-no e-con e-child\" data-id=\"f2539e7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-94fd554 elementor-widget elementor-widget-text-editor\" data-id=\"94fd554\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">You can top up your bracelet several ways:<\/span><\/p><ul><li><span style=\"font-weight: 400;\">By creating your account before the festival starts <\/span><strong><a href=\"https:\/\/weez.li\/dour_festival_account\">https:\/\/weez.li\/dour_festival_account<\/a><\/strong> <span style=\"font-weight: 400;\">or by the festival application.<\/span><\/li><li><span style=\"font-weight: 400;\">At the festival site at the cashless points (top up by cash or bank card &#8211; no American Express, no meal vouchers);<\/span><\/li><li><b>Only for Belgians :<\/b><span style=\"font-weight: 400;\"> via Payconiq by scanning the QR code on your bracelet. We recommend you to download the Payconiq app  <\/span><strong><a href=\"https:\/\/www.payconiq.be\/fr\">here<\/a><\/strong> <span style=\"font-weight: 400;\">so you can easily top up at the festival. <\/span> <span style=\"font-weight: 400;\"><br><\/span><span style=\"font-weight: 400;\">\ud83d\udedc<\/span><b>Two dedicated WiFi zones<\/b> <span style=\"font-weight: 400;\">will be found on site (across La Brasserie and across the big screen of the National Lottery) so you can use WiFi to top up online (via Payconiq or your cashless account)<\/span><span style=\"font-weight: 400;\"><br><\/span><span style=\"font-weight: 400;\">NB: this is only possible if you have a Belgian bank account. The bracelet is of course not linked directly to your bank account : no transaction will be made other than from the money you put on your bracelet. <\/span><span style=\"font-weight: 400;\">.<\/span><span style=\"font-weight: 400;\"><br><\/span><span style=\"font-weight: 400;\">Don\u2019t have a Belgian bank account ? No worries! Go to one of the cashless points or to your online cashless account.  <\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2322\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2322\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Which amount can I charge on my bracelet ? <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2322\" class=\"elementor-element elementor-element-cae1a27 e-con-full e-flex magic-button-disabled-no e-con e-child\" data-id=\"cae1a27\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1d56dfa elementor-widget elementor-widget-text-editor\" data-id=\"1d56dfa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">The minimum amount you can top up is \u20ac10, and then in increments of \u20ac5  <\/span><\/p><p><span style=\"font-weight: 400;\">Your cashless chip has a maximum of \u20ac425. <\/span><\/p><p><span style=\"font-weight: 400;\">At the end of the festival, you can request a refund of your unused credits. <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2323\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2323\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Where can I pay with my cashless bracelet ? <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2323\" class=\"elementor-element elementor-element-adcecd1 e-con-full e-flex magic-button-disabled-no e-con e-child\" data-id=\"adcecd1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-64ac30f elementor-widget elementor-widget-text-editor\" data-id=\"64ac30f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">The festival functions almost exclusively cashless. You will need to top up your bracelet to be able to pay for at following places: <\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Bars<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Food stands<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Showers<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Official festival merchandising<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Camping Shop<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Batterra,&nbsp;<\/span>Blox<br><br><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">You\u2019ll just need to hold up your bracelet to the terminal to pay for your consumption.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Exceptions on cashless payments will be :<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Artist merchandising<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Shop<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Lockers (Only by bank card)<\/span><\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2324\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2324\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> I\u2019m coming for several days, do I need several accounts ? <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2324\" class=\"elementor-element elementor-element-4b167b0 e-con-full e-flex magic-button-disabled-no e-con e-child\" data-id=\"4b167b0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3ec85a5 elementor-widget elementor-widget-text-editor\" data-id=\"3ec85a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">No. Keep your bracelet with your chip on your wrist and take good care of it, everything will be topped up on the same account and will be available for you to pay with during the whole festival. However, it\u2019s important that you link your account to the bracelet you receive the first day you arrive at the festival.  <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2325\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2325\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How can I check my credit balance on my account ? <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2325\" class=\"elementor-element elementor-element-e61a0bb e-con-full e-flex magic-button-disabled-no e-con e-child\" data-id=\"e61a0bb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-228ef1e elementor-widget elementor-widget-text-editor\" data-id=\"228ef1e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">If you created an account, you will be able to check your balance immediately via your cashless account. <\/span><span style=\"font-weight: 400;\"><br><\/span><span style=\"font-weight: 400;\">If you don\u2019t have an account, you can ask your balance after every payment you make at a terminal.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2326\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2326\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> I lost my bracelet with the chip, what do I do ? <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2326\" class=\"elementor-element elementor-element-25a4287 e-con-full e-flex magic-button-disabled-no e-con e-child\" data-id=\"25a4287\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c6f6ba6 elementor-widget elementor-widget-text-editor\" data-id=\"c6f6ba6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Immediately go to the Cashless Helpdesk at the festival to block your chip.<\/span><\/p><p><span style=\"font-weight: 400;\">If you didn\u2019t create an account, we will not be able to find the chip linked to you and we won\u2019t be able to block it. Your credits will be lost. If you created an account, we can block your chip so it can\u2019t be used and you will be able to ask for a full refund of what was left on it after the festival is finished.   <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-68da001 e-flex e-con-boxed magic-button-disabled-no e-con e-parent\" data-id=\"68da001\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-201ff08 elementor-widget elementor-widget-heading\" data-id=\"201ff08\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">After the festival<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ebb634a elementor-widget elementor-widget-n-accordion\" data-id=\"ebb634a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2470\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2470\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How do I ask for a refund ? <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2470\" class=\"elementor-element elementor-element-bbacd7f e-con-full e-flex magic-button-disabled-no e-con e-child\" data-id=\"bbacd7f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bcc7a3d elementor-widget elementor-widget-text-editor\" data-id=\"bcc7a3d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">If you still have credits left over after the festival, you can request a refund of the balance from your online account (to do this, you need to use your cashless account or create one if you haven&#8217;t already done so). Refunds will only be made online,  <\/span><b>no refunds will be made on site at the festival.<\/b><\/p><p><span style=\"font-weight: 400;\">The application form will be open from 12 noon on Tuesday 22 July to 11.59pm on Tuesday 5 August 2025. A 2 Douros (\u20ac3,5) refund fee will apply.  <\/span><span style=\"font-weight: 400;\"><br><\/span><span style=\"font-weight: 400;\">Refunds will be made no later than 3 weeks after your request if it is in the specific procedure. If there is a problem with your request the processing time may be extended.  <\/span><\/p><p><span style=\"font-weight: 400;\">No requests will be processed after Tuesday 5 August 2025. If you have a problem with your request, please send us an e-mail to cashless@dourfestival.eu before 11.59pm on Tuesday 5 August 2025 to ensure that your request is processed.  If you encounter any problems with your application, please send us an email at cashless@dourfestival.eu before Tuesday, 5 August 2025, 11:59 p.m., so that your application can be taken into account. <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-80314ca e-flex e-con-boxed magic-button-disabled-no e-con e-parent\" data-id=\"80314ca\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a3731aa elementor-widget elementor-widget-heading\" data-id=\"a3731aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Other questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f6aae00 elementor-widget elementor-widget-n-accordion\" data-id=\"f6aae00\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2580\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2580\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> I can\u2019t find an answer to my questions. <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2580\" class=\"elementor-element elementor-element-4fab7dd e-con-full e-flex magic-button-disabled-no e-con e-child\" data-id=\"4fab7dd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ba6b480 elementor-widget elementor-widget-text-editor\" data-id=\"ba6b480\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">At the festival, you can go to the \u201cCashless Helpdesk\u201d on site.<\/span><\/p><p><span style=\"font-weight: 400;\">At other times : you can contact us on <strong><a href=\"mailto:cashless@dourfestival.eu\">cashless@dourfestival.eu<\/a><\/strong> and we will be happy to help.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2581\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2581\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What about the use of my data linked to the creation of my cashless account ? <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2581\" class=\"elementor-element elementor-element-8f23ad5 e-con-full e-flex magic-button-disabled-no e-con e-child\" data-id=\"8f23ad5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5758d6a elementor-widget elementor-widget-text-editor\" data-id=\"5758d6a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">There is no obligation to create a cashless account. If you choose to create an account, your personal details will not be used for commercial purposes by either the festival or its cashless solution provider, unless you wish to subscribe to the newsletter to be kept informed of new events.  <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2582\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2582\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> I want to resell one of my tickets that I had linked to a cashless account. What should I do ? What should I do ? <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2582\" class=\"elementor-element elementor-element-84a9e97 e-con-full e-flex magic-button-disabled-no e-con e-child\" data-id=\"84a9e97\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-924a6fe elementor-widget elementor-widget-text-editor\" data-id=\"924a6fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">By reselling your ticket via our official platform Paylogic, a new barcode will be generated. This will dissociate your cashless account from your wristband and you will be able to ask for a refund of the credit charged at the end of the festival.  <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Cashless REFUND If you still have credits left over after the festival, you can request a refund of the balance from your online account from 12 noon on Tuesday 22 July to 11.59pm on Tuesday 5 August 2025. A 2 Douros (\u20ac3,5) refund fee will apply. After this date, any remaining credit will be permanently [&hellip;]<\/p>\n","protected":false},"author":15,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","footnotes":""},"class_list":["post-8535","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/www.dourfestival.eu\/en\/wp-json\/wp\/v2\/pages\/8535","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.dourfestival.eu\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.dourfestival.eu\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.dourfestival.eu\/en\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/www.dourfestival.eu\/en\/wp-json\/wp\/v2\/comments?post=8535"}],"version-history":[{"count":0,"href":"https:\/\/www.dourfestival.eu\/en\/wp-json\/wp\/v2\/pages\/8535\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.dourfestival.eu\/en\/wp-json\/wp\/v2\/media?parent=8535"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}