{"id":8535,"date":"2024-07-02T12:35:04","date_gmt":"2024-07-02T10:35:04","guid":{"rendered":"https:\/\/www.dourfestival.eu\/?page_id=8535"},"modified":"2026-07-19T20:07:32","modified_gmt":"2026-07-19T18:07:32","slug":"cashless","status":"publish","type":"page","link":"https:\/\/www.dourfestival.eu\/en\/cashless\/","title":{"rendered":"Cashless"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"8535\" class=\"elementor elementor-8535 elementor-8496\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1af0bb4 e-flex e-con-boxed magic-button-disabled-no e-con e-parent\" data-id=\"1af0bb4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;],&quot;sticky_offset&quot;:0,&quot;sticky_effects_offset&quot;:0,&quot;sticky_anchor_link_offset&quot;:0}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6d092b2 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-heading\" data-id=\"6d092b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Cashless<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a5c7cf7 e-flex e-con-boxed magic-button-disabled-no e-con e-parent\" data-id=\"a5c7cf7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9dd50d9 e-con-full e-flex magic-button-disabled-no e-con e-child\" data-id=\"9dd50d9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fcd2c31 elementor-widget elementor-widget-heading\" data-id=\"fcd2c31\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">REFUND<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-20172c4 elementor-widget elementor-widget-text-editor\" data-id=\"20172c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Request your refund online, from your cashless account (app or website).<\/p><p>Available from 21 July 12pm to 21 August 2026. After this date, your credit is forfeited.  <a href=\"#cashless-remboursement\">More information.<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bbaefcf elementor-align-center elementor-widget elementor-widget-button\" data-id=\"bbaefcf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/weez.li\/dour_festival_account\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">I'm retrieving my balance<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-52177d0 e-con-full e-flex magic-button-disabled-no e-con e-child\" data-id=\"52177d0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-629581f elementor-widget elementor-widget-heading\" data-id=\"629581f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Cashless<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d74794 elementor-widget elementor-widget-text-editor\" data-id=\"2d74794\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Dour Festival operates on a cashless basis. This year, the simplest way to manage your account is via the Dour app. <\/span><\/p><p><span style=\"font-weight: 400;\">Download the app, create your <strong>App Account<\/strong> and your <strong>Cashless Account<\/strong> in two minutes, and keep an eye on your spending throughout the festival.<\/span><\/p><p><strong>Warning:<\/strong> your App Account and your Cashless Account are two separate accounts. Creating a Cashless Account is highly recommended: it allows you to obtain a refund of your unused Douros after the festival, as well as to link your Douros vouchers purchased in advance to your wristband. Without this, in the event of losing your wristband, we are unable to help you, as there would be no record of your Cashless Account.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-676b551 elementor-widget elementor-widget-heading\" data-id=\"676b551\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Create your cashless account from the app\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c97d67e elementor-widget elementor-widget-text-editor\" data-id=\"c97d67e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">It&#8217;s the quickest and most comprehensive method: your balance, spending history and reimbursement request are all managed directly from the app.<\/span><\/p><ol><li><span style=\"font-weight: 400;\">Download the Dour Festival app<\/span><\/li><li><span style=\"font-weight: 400;\">Create Your <strong>Application Account<\/strong><\/span><\/li><li><span style=\"font-weight: 400;\">Create and manage your <strong>Cashless Account<\/strong><\/span><\/li><li>Once you&#8217;ve created your <strong>Cashless Account<\/strong>, <span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">link your wristband to your account: scan the QR code on the back of your wristband from the app, or use NFC scanning<\/span><\/span><\/li><\/ol><p><span style=\"font-weight: 400;\"><br>Once your wristband is linked, you manage your Cashless Account directly from the mobile app: you can see your balance in real time, view your purchase history, and submit your refund request after the festival straight through the app.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-781b58c elementor-align-center elementor-widget elementor-widget-button\" data-id=\"781b58c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/www.dourfestival.eu\/en\/application\/\" rel=\"nofollow\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">DOWNLOAD APP<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b6b036 elementor-widget elementor-widget-heading\" data-id=\"7b6b036\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Don't you want to download the app, or can't you?\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-20ffc8b elementor-widget elementor-widget-text-editor\" data-id=\"20ffc8b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">No worries, you can create your cashless account directly on the website:<\/span> <a href=\"https:\/\/weez.li\/dour_festival_account\">https:\/\/weez.li\/dour_festival_account<\/a><\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Enter your personal information (name, surname, email address)<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Option 1 \u2013 Before the festival: enter your ticket number, and your account will be automatically linked to your chip when you arrive at the festival.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Option 2 \u2013 Are you already at the festival? Enter the unique 6-letter combination shown on the back of your chip. <\/span><\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Another option: you can also present your Douros voucher at the main ticket office or at a cashless point on the concert or campsite grounds. Your Douros can then be added to your chip. <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e080b31 e-con-full e-flex magic-button-disabled-no e-con e-child\" data-id=\"e080b31\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-43e6ed9 elementor-widget elementor-widget-heading\" data-id=\"43e6ed9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQ CASHLESS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a292c92 elementor-widget elementor-widget-n-accordion\" data-id=\"a292c92\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1700\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1700\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Cashless, what is it ? <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1700\" class=\"elementor-element elementor-element-af98bf5 e-con-full e-flex magic-button-disabled-no e-con e-child\" data-id=\"af98bf5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fb7192f elementor-widget elementor-widget-text-editor\" data-id=\"fb7192f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">It\u2019s a payment method that uses an electronic chip, allowing you to avoid using cash or tokens. Top up online or via the app, a single currency, and a refund after the festival: the cashless system is there to make your life easier. <\/span><\/p><p><span style=\"font-weight: 400;\">When you arrive at the festival, you\u2019ll be given a wristband fitted with a microchip. It\u2019s water-resistant, so you can shower with it on. Just be careful not to burn, bend or puncture it.  <\/span><\/p><p><span style=\"font-weight: 400;\">This chip contains your access to the various areas and your festival currency, which you can use to make purchases at the festival. This wristband is the only way to gain entry and make payments at the festival (with a few rare exceptions \u2013 see \u2018Where can I pay using my cashless wristband?\u2019). <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1701\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1701\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What are the advantages of cashless? <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1701\" class=\"elementor-element elementor-element-35c1a87 e-con-full e-flex magic-button-disabled-no e-con e-child\" data-id=\"35c1a87\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5b8b27d elementor-widget elementor-widget-text-editor\" data-id=\"5b8b27d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">More secure:<br\/>Your access details and your digital currency are stored on the wristband on your wrist, and you can link them to your account by setting one up in advance. This reduces the risk of loss or theft. <\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Faster and easier:<br\/>Top up online or via the app to avoid the checkout queues, no tokens lying around in your pockets, and easy refunds of unused amounts.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">With the app:<br\/>Track your spending in real time in your history, and enjoy easier refunds at the end of the festival.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1702\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1702\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> The Douro <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1702\" class=\"elementor-element elementor-element-37318d5 e-con-full e-flex magic-button-disabled-no e-con e-child\" data-id=\"37318d5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1debe0d elementor-widget elementor-widget-text-editor\" data-id=\"1debe0d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">The festival has its own currency <\/span><span style=\"font-weight: 400;\"><br><\/span><span style=\"font-weight: 400;\">1 Douro = \u20ac 1,75. <\/span><\/p><p><span style=\"font-weight: 400;\">Your Douros let you pay at the festival (except for exceptions listed in the section \u201cWhere can I pay using my cashless wristband?\u201d).<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f304a6b e-con-full e-flex magic-button-disabled-no e-con e-child\" data-id=\"f304a6b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-290ef91 elementor-widget elementor-widget-heading\" data-id=\"290ef91\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How does it work in practice?\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3164fbc elementor-widget elementor-widget-n-accordion\" data-id=\"3164fbc\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-5170\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-5170\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Why create your cashless account ? <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5170\" class=\"elementor-element elementor-element-5ae85c3 e-con-full e-flex magic-button-disabled-no e-con e-child\" data-id=\"5ae85c3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-825bc5d elementor-widget elementor-widget-text-editor\" data-id=\"825bc5d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Creating your account is not mandatory, but it is strongly recommended, especially via the app, as it offers many advantages:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Avoid the queues: no need to wait in line when you arrive, you can top up before the festival via the app or the website so you can enjoy the festival as soon as you arrive.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Check your balance and spending history at any time, directly in the app<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Block your wristband if you lose it (if your wristband is not linked to your account, it cannot be recovered or blocked)<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Request your refund: without an account, it is impossible to recover your remaining credits at the end of the festival. This is a key step, and it is faster if your account is already linked via the app <\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-5171\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-5171\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How do I create my cashless account ? <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5171\" class=\"elementor-element elementor-element-d967840 e-con-full e-flex magic-button-disabled-no e-con e-child\" data-id=\"d967840\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f3ef286 elementor-widget elementor-widget-text-editor\" data-id=\"f3ef286\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">The easiest way: from the <a href=\"https:\/\/www.dourfestival.eu\/en\/application\/\">Dour Festival app<\/a>. Create your app account, then create your cashless account right away, and link your wristband by scanning the QR code or via NFC scan. <\/span><\/p><p><span style=\"font-weight: 400;\">Tu peux aussi passer par le site : <\/span><a href=\"https:\/\/weez.li\/dour_festival_account\"><span style=\"font-weight: 400;\">https:\/\/weez.li\/dour_festival_account<\/span><\/a><span style=\"font-weight: 400;\"> en entrant tes informations personnelles (nom, pr\u00e9nom, adresse mail) et en suivant les \u00e9tapes.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-5172\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-5172\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> I bought one or more DOUROS Voucher(s), what should I do? <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5172\" class=\"elementor-element elementor-element-3e5c896 e-flex e-con-boxed magic-button-disabled-no e-con e-child\" data-id=\"3e5c896\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-db15265 elementor-widget elementor-widget-text-editor\" data-id=\"db15265\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">You have 2 options:<\/span><\/p><p><b>Before or during the festival:<\/b><\/p><p><span style=\"font-weight: 400;\">Log in to your cashless account:<\/span> <span style=\"font-weight: 400;\"><a href=\"https:\/\/weez.li\/dour_festival_account\"><span style=\"font-weight: 400;\">https:\/\/weez.li\/dour_festival_account<\/span><\/a><\/span><br\/><span style=\"font-weight: 400;\">Enter your ticket barcode and click \u201cSave\u201d<\/span> <\/p><p><span style=\"font-weight: 400;\">Once your ticket is linked, click \u201cAdd my Douro voucher\u201d and enter the barcode (16 digits) shown on your Douro voucher. <\/span><\/p><p><span style=\"font-weight: 400;\">Click \u201cConfirm\u201d, and you will automatically see the amount added to your current balance.<\/span><span style=\"font-weight: 400;\"><br><\/span><\/p><p><b>During the festival only:<\/b><\/p><p><span style=\"font-weight: 400;\">Go to the main Ticket Office or to one of the \u201ccashless points\u201d on the festival site when you arrive. Your DOUROS vouchers will be loaded onto your chip by our teams. <\/span><span style=\"font-weight: 400;\"><br><\/span><span style=\"font-weight: 400;\">It is essential to load your vouchers during the festival. Unused vouchers will not be refunded.  <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a7659a1 e-con-full e-flex magic-button-disabled-no e-con e-child\" data-id=\"a7659a1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0e30308 elementor-widget elementor-widget-heading\" data-id=\"0e30308\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">During the festival<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1628277 elementor-widget elementor-widget-n-accordion\" data-id=\"1628277\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2320\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2320\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How do I top up my bracelet ? <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2320\" class=\"elementor-element elementor-element-f2539e7 e-con-full e-flex magic-button-disabled-no e-con e-child\" data-id=\"f2539e7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-94fd554 elementor-widget elementor-widget-text-editor\" data-id=\"94fd554\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Via the <a href=\"https:\/\/www.dourfestival.eu\/en\/application\/\">app<\/a> (the easiest and fastest way) or by creating your account in advance on the website:<\/span> <span style=\"font-weight: 400;\"><a href=\"https:\/\/weez.li\/dour_festival_account\">https:\/\/weez.li\/dour_festival_account<\/a><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">On site at the cashless points (by cash or bank card, except American Express; meal vouchers not accepted)<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">For Belgians only: via Bancontact Pay by scanning the QR code on your wristband. We recommend downloading the app  <\/span><span style=\"font-weight: 400;\"><a href=\"https:\/\/onelink.to\/bancontactpay\">Bancontact Pay<\/a><\/span><span style=\"font-weight: 400;\"> in advance to make your transactions at the festival easier<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Two dedicated wifi zones will be set up on the festival site (opposite La Brasserie and opposite the National Lottery screen) to let you top up online, via the app or Bancontact Pay.<\/span><\/p><p><span style=\"font-weight: 400;\">NB: this is only possible if you have a Belgian bank account. Your wristband is obviously not directly linked to your bank card: no transaction can be made beyond the amount you have loaded onto it. No Belgian bank account? No problem, go to the cashless points at the festival or to your online cashless account.   <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2321\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2321\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Which amount can I charge on my bracelet ? <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2321\" class=\"elementor-element elementor-element-cae1a27 e-con-full e-flex magic-button-disabled-no e-con e-child\" data-id=\"cae1a27\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1d56dfa elementor-widget elementor-widget-text-editor\" data-id=\"1d56dfa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">There is no minimum top-up amount.<\/span><\/p><p><span style=\"font-weight: 400;\">Your cashless chip has a limit of \u20ac425. At the end of the festival, you can request a refund of your unused credits. <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2322\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2322\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Where can I pay with my cashless bracelet ? <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2322\" class=\"elementor-element elementor-element-adcecd1 e-con-full e-flex magic-button-disabled-no e-con e-child\" data-id=\"adcecd1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-64ac30f elementor-widget elementor-widget-text-editor\" data-id=\"64ac30f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">The festival functions almost exclusively cashless. You will need to top up your bracelet to be able to pay for at following places: <\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Bars<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Food stands<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Showers<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Official festival merchandising<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Camping Shop<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\">Alpine<\/li><li aria-level=\"1\">Powready<\/li><\/ul><p><span style=\"font-weight: 400;\">You\u2019ll just need to hold up your bracelet to the terminal to pay for your consumption.<\/span><\/p><p><span style=\"font-weight: 400;\">Exceptions on cashless payments will be :<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Artist merchandising<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Shop<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Lockers (Only by bank card)<\/span><\/li><li aria-level=\"1\">Powready terminals in VIP lounges<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2323\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2323\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> I\u2019m coming for several days, do I need several accounts ? <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2323\" class=\"elementor-element elementor-element-4b167b0 e-con-full e-flex magic-button-disabled-no e-con e-child\" data-id=\"4b167b0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3ec85a5 elementor-widget elementor-widget-text-editor\" data-id=\"3ec85a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">No. Just keep your wristband with its chip; everything will be loaded onto the same account for the entire duration of the festival. You just need to link your account to the pass received for the first day you attend the festival.  <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2324\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2324\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How can I check my credit balance on my account ? <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2324\" class=\"elementor-element elementor-element-e61a0bb e-con-full e-flex magic-button-disabled-no e-con e-child\" data-id=\"e61a0bb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-228ef1e elementor-widget elementor-widget-text-editor\" data-id=\"228ef1e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">If you have created an account, your balance and purchase history are visible directly in the app (or on your online account). If you don&#8217;t have an account, you can ask for your balance after each payment at the bars or food stands. <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2325\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2325\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> I lost my bracelet with the chip, what do I do ? <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2325\" class=\"elementor-element elementor-element-25a4287 e-con-full e-flex magic-button-disabled-no e-con e-child\" data-id=\"25a4287\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c6f6ba6 elementor-widget elementor-widget-text-editor\" data-id=\"c6f6ba6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Go quickly to the festival&#8217;s \u201cCashless Helpdesk\u201d to block your chip. <\/span><span style=\"font-weight: 400;\"><br><\/span><span style=\"font-weight: 400;\"><br><\/span><span style=\"font-weight: 400;\">If you have not created an account, we will not be able to recover the chip that belongs to you: your credits will be lost. If you have created an account, we can block your chip to prevent any use, and you will be able to request a refund of your credits at the end of the festival. <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-68da001 e-con-full e-flex magic-button-disabled-no e-con e-child\" data-id=\"68da001\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-201ff08 elementor-widget elementor-widget-heading\" data-id=\"201ff08\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">After the festival<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ebb634a elementor-widget elementor-widget-n-accordion\" data-id=\"ebb634a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2470\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2470\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How do I ask for a refund ? <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2470\" class=\"elementor-element elementor-element-bbacd7f e-con-full e-flex magic-button-disabled-no e-con e-child\" data-id=\"bbacd7f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8c66d45 elementor-widget elementor-widget-menu-anchor\" data-id=\"8c66d45\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"cashless-remboursement\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bcc7a3d elementor-widget elementor-widget-text-editor\" data-id=\"bcc7a3d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">If you have credit left after the festival, you can request a refund of your balance from your account (app or website). If your account is already linked via the app, your request will be processed even faster since all your details are already saved.  <\/span><\/p><p><span style=\"font-weight: 400;\">Refunds are made online only; no refunds are given on site during the festival.<\/span><\/p><p><span style=\"font-weight: 400;\">The request form will be open from Tuesday 21 July at 12pm to Friday 21 August 2026. A refund fee of 2 Douros (\u20ac3.5) will be applied. <\/span><\/p><p><span style=\"font-weight: 400;\">Refunds will be processed one week after your request, provided it follows the specific procedure. If there is a problem with your request, the processing time may be extended. <\/span><\/p><p><span style=\"font-weight: 400;\">No request will be processed after Friday 21 August 2026. After this date, any remaining credit will be permanently lost. If you have a problem, write to us at cashless@dourfestival.eu before Friday 21 August 2026.  <\/span><\/p><p><span style=\"font-weight: 400;\">Douros are not valid from one edition to the next. <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-80314ca e-con-full e-flex magic-button-disabled-no e-con e-child\" data-id=\"80314ca\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a3731aa elementor-widget elementor-widget-heading\" data-id=\"a3731aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Other questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f6aae00 elementor-widget elementor-widget-n-accordion\" data-id=\"f6aae00\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2580\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2580\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> I can\u2019t find an answer to my questions. <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2580\" class=\"elementor-element elementor-element-4fab7dd e-con-full e-flex magic-button-disabled-no e-con e-child\" data-id=\"4fab7dd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ba6b480 elementor-widget elementor-widget-text-editor\" data-id=\"ba6b480\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">At the festival, you can go to the \u201cCashless Helpdesk\u201d on site.<\/span><\/p><p><span style=\"font-weight: 400;\">At other times : you can contact us on <strong><a href=\"mailto:cashless@dourfestival.eu\">cashless@dourfestival.eu<\/a><\/strong> and we will be happy to help.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2581\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2581\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What about the use of my data linked to the creation of my cashless account ? <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2581\" class=\"elementor-element elementor-element-8f23ad5 e-con-full e-flex magic-button-disabled-no e-con e-child\" data-id=\"8f23ad5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5758d6a elementor-widget elementor-widget-text-editor\" data-id=\"5758d6a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">There is no obligation to create a cashless account. If you choose to create an account, your personal data will not be reused for commercial purposes, either by the festival or by its cashless solution provider, unless you wish to sign up for the newsletter to be kept informed of new developments. <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2582\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2582\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> I want to resell one of my tickets that I had linked to a cashless account. What should I do ? What should I do ?  <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2582\" class=\"elementor-element elementor-element-84a9e97 e-con-full e-flex magic-button-disabled-no e-con e-child\" data-id=\"84a9e97\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-924a6fe elementor-widget elementor-widget-text-editor\" data-id=\"924a6fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">When you resell your ticket via our official platform Paylogic, a new barcode is generated. This dissociates your cashless account from your wristband, and you can then request a refund of the credit loaded at the end of the festival. <\/span><\/p><p><span style=\"font-weight: 400;\">Dour Music Festival SA accepts no responsibility in the event of a cashless problem linked to purchasing a ticket on an unofficial platform.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Cashless REFUND Request your refund online, from your cashless account (app or website). Available from 21 July 12pm to 21 August 2026. After this date, your credit is forfeited. More information. I&#8217;m retrieving my balance Cashless Dour Festival operates on a cashless basis. This year, the simplest way to manage your account is via the [&hellip;]<\/p>\n","protected":false},"author":15,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"yes","_seopress_robots_follow":"yes","_seopress_robots_imageindex":"","_seopress_robots_snippet":"yes","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"https:\/\/www.dourfestival.eu\/","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"both","_seopress_redirections_param":"","_seopress_redirections_type":302,"_seopress_analysis_target_kw":"","_seopress_news_disabled":"","_seopress_video_disabled":"","_seopress_video":[],"_seopress_pro_schemas_manual":[],"_seopress_pro_rich_snippets_disable_all":"","_seopress_pro_rich_snippets_disable":[],"_seopress_pro_schemas":[],"footnotes":""},"class_list":["post-8535","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/www.dourfestival.eu\/en\/wp-json\/wp\/v2\/pages\/8535","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.dourfestival.eu\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.dourfestival.eu\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.dourfestival.eu\/en\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/www.dourfestival.eu\/en\/wp-json\/wp\/v2\/comments?post=8535"}],"version-history":[{"count":0,"href":"https:\/\/www.dourfestival.eu\/en\/wp-json\/wp\/v2\/pages\/8535\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.dourfestival.eu\/en\/wp-json\/wp\/v2\/media?parent=8535"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}