F.A.Q. – Tickets
What should I do if I have a problem with my order or my ticket?
What is included in the 5-day + camping ticket ?
With your ticket you have access to 5 days of concerts on the festival’s stages and to the campsite. This ticket also entitles you to get on board of the shuttle that links Saint-Ghislain train station and the festival site for FREE.
The Camping site will open on Wednesday July 13th at noon.
The Local Council forbids us to open the camping site before noon, there is no need for you to arrive before that as you will be sent away. On Wednesday July 13th we will NOT allow anybody in the camping site AFTER midnight. Access will be re-opened at 9am the next day. During the festival you will be able to pick up your camping pass from 9am until midnight every day.
PLEASE NOTE : You have to leave the site on Monday July 18th by midday.
My ticket does not reflect my name but of someone else, is this a problem?
No the names on the tickets are not checked at the festival entrance.
What’s included in the Camping Pass ?
Your Camping Pass will give you access to the following facilities :
- free toilets
- showers (= € 2)
- free running water
- free medical assistance [ 24h a day] : doctors, nurses, ambulances, medications
- kitchen zones “cooking islands”
- bakeries, shops, bars
- recycling zones
- free bin bags
There will be general lighting but no electricity outlets. In order to get access to the camping site, you must be in possession of a camping & gigs wristband. You will have to exchange your ticket for a wristband at the festival gates. We would like to advise you to book your ticket in advance and make sure it includes camping.
Can I come to the festival with my kids ? Is there a special price for them ?
Of course you can bring your kids along, the entrance is free for the under 12. However we do not recommend bringing young children for long periods of time.
When are the ticket windows open?
Wednesday: 12h > 00h
Thursday – Sunday: 10h > 00h