FAQ & contact

FAQ – Tickets

  • Do you have a question regarding your order?

    Our Partner Paylogic is at your disposal to help you.
    Consult Paylogic’s FAQ: customerservice.paylogic.com

  • I wasn’t able to find an answer in Paylogic’s FAQ / I wish to contact Paylogic

    For all questions concerning your ticket, payment or order, you can contact our partner Paylogic directly.
    Please keep your reservation number closeby so they will be able to help you easily.
    You can contact them using following form: customerservice.paylogic.com/requests

  • I bought my ticket online (not via the official website), is my ticket valid?

    Beware of tickets for sale on fraudulent websites, second-hand or social media!
    Unlike tickets purchased through official channels, we do not guarantee the validity of these tickets!
    It is therefore possible that the ticket you bought on the secondary market is either blacklisted or just fake.
    As a result, the holder of this ticket will be denied access to the festival. As well as ruining your festival, these tickets will be more expensive than buying them through the official platform.
    If you have purchased a fraudulent ticket you can claim a full refund from the reseller.
    For more information go to: ilovemyticket.com

     

  • Am I allowed to resell my ticket?

    Reselling tickets is legally defined. The law of 30 July 2013, concerning reselling tickets granting access to an event, dictates that:
    Occasional resale of tickets is allowed, provided that the selling price does not exceed the price stated on the ticket.
    The resale of tickets on a non-recurring or regular basis and the provision of platforms that can be used to regularly resell tickets is prohibited.
    The resale of free tickets, invitations, promotional entry tickets and the resale of tickets before the official start of the ticket sale is prohibited

    More information can be found on ilovemyticket.com and on the website of the FPS Economy (in dutch / in French).

     

  • Can I pay for tickets with holiday vouchers?

    It is not possible to use holiday vouchers for payments

     

  • How can I benefit from the advantages of Article 27?

    Contact your local agent and he will forward you all the information he needs concerning Article 27.

  • Until when can I order my tickets online?

    We strongly recommend that you order your tickets online in advance. Even though there is a possibility that, depending on the number of available tickets, you will be able to buy tickets at the entrance of the festival.

  • What are the opening hours of the ticket office?

    The ticket office and entrance of the festival are open from Wednesday July 10 to Sunday July 14 from 12:00 to 24:00.

  • How much does a ticket cost during the festival?

    We strongly advise you to buy them in advance via dourfestival.eu/tickets
    During the festival a 5-day ticket costs €180 and a 1-day ticket €85.

     

  • I would like to change the name on my ticket. A friend gave me his ticket, it’s not my name on the ticket.

    The name on the ticket must match the name on your ID. If this is not the case, you can change it via this link.

     

  • I won’t attend the festival, can I get a refund?

    No, that’s not possible. Consult our general terms and conditions of sale here: dourfestival.eu/cgv

     

FAQ – Practical Info

  • Are there any lockers available at the festival?

    Yes. There is a locker area at the entrance of the festival and the Regular Camping.
    There are different sizes of lockers available: €7/day for the smaller ones and €10/day for the larger ones. Payment is possible on site in cash or by bank card.
    New this year: There are lockers available for people staying at The Village, Green Camping, Dour Les Bains and Comfort Camping.
    You can benefit from a reduced rate by booking up front via: https://ml-reservation.devel.me/iframe/dour
  • How much does a locker cost?

    There are different sizes of lockers available: €7/day for the smaller ones and €10/day for the larger ones. Payment is possible on site in cash or by bank card.

  • Are there lockers available at the camping?

    There is a locker area at the entrance of the festival and the Regular Camping. There are lockers available for people staying at The Village, Green Camping, Dour Les Bains and Comfort Camping.

  • Is it possible to pre-book a locker?

    Yes, you can enjoy a special price by booking in advance via: https://ml-reservation.devel.me/iframe/dour
  • Where can I charge my phone?

    You will find two stands who rent power banks, on the Regular Camping and on the festival grounds. Proximus also offers several free charging points spread over the festival. E-Walls have been developed especially for you. These are walls where you can charge your phone for free. You can find them on the festival grounds and on the campsites.

  • Are there electrical outlets to charge my mobile phone on the campsite?

    We do not provide power outlets. You will find two power bank rental stands on the Regular Camping and on the festival grounds. E-Walls have been developed especially for you. These are walls where you can charge your phone for free. You can find them on the festival grounds and on the campsites.

  • Where can I get more information during the festival?

    For any questions during the festival, please visit the Win For Life booth located on the festival grounds.

  • What if I get hurt during the festival? Where to go if I’m hurt?

    The Red Cross is present throughout the festival and will be open 24 hours a day. It is located between the festival grounds and the campsites.
    If necessary, numerous teams are present on site to help you.

  • Are there toilets at Dour Festival and on the campings?

    Yes. Hundreds of toilets and urinals are at your disposal for free in various sanitary areas. They are cleaned several times a day and use little water.

  • Are there points of water at Dour Festival?

    Yes. Several points of running water are at your disposal for free allowing you to refresh yourself in the sanitary areas.

  • Are the showers at the Regular Camping free of charge?

    No. Several shower areas are at you disposal for €2. (for sale at the ticket office of the Regular Camping).

  • Are the showers at the Comfort Camping / Green Camping / The Village free of charge?

    Yes.

  • Is there an ATM?

    Yes, Hello Bank provides ATM’s at the entrance of the festival.

  • Can I pay by credit card?

    All Food and Drink ticket offices, the Merchandising stand and the Camping Shop accept payments in cash as well as by credit or debit card (Maestro/Mastercard/Visa).

  • Where can I find earplugs? Are there any earplugs?

    Even if we limit the volume, think of your ears. Earplugs are available for free at the Win For Life info stand.
    High quality earplugs form BLOX are available at the Scream Shop.

  • Where can I find practical information in real time? How do I stay informed of changes in the schedule?

    You will find several screens with information at the festival. The screens at the entrance of the festival grounds and the entrance of the Regular Camping give you constant practical information.
    In between concerts, the large screens at the Last Arena are also used as an information channel.

    Thanks to the App Dour Festival and the screens, you get all the information in real time!

  • Are there facilities for people with disabilities? I have a disability, can I come to Dour? Is Dour accessible if I am less mobile? Are there adapted toilets?

    We provide:
    • A dedicated parking near the entrance, available free of charge to holders of a Disabled Parking Permit or for persons with a proven disability. This parking is equipped with an adapted restroom.
    • A reception upon arrival at the PRM Parking and Ticketing, at the entrance of the festival.
    • Adapted paths leading to the scenes and amenities.
    • 2 elevated platforms to fully enjoy the concerts! (Last Arena and Boombox)
    • An induction loop at the Last Arena provided by our partner Veranneman
    • A dedicated and adapted campsite located near the entrance of the festival site and close to the Red Cross and equipped with all the necessary facilities – more information
    • Assistance for your daily routines and/or to move around on the festival
    • An information booth at the PRM Camping
  • I would like to register as a volunteer for the festival.

    You can contact the non-profit association Go Go Go ! via this link
  • Which artists play at Dour? Where can I find the program per day? 

    You can find the program and create your personalized playlist via this link
  • Did you lose something on the festival?

    There are 2 places to go:
    • The National Lottery information booth on the festival site, open from Thursday 11 July to Sunday 14 July from 14h00 to 23h30

    if you don’t find it there, you could try:
    • The Police department at the entrance of the festival site, open from Wednesday 10 July to Sunday 14 July from 09h00 to 03h00 from Monday 15 July onwards, the found objects will be deposited in the Municipality of Dour.

  • What are the shuttle timetables between Saint-Ghislain station and the festival?

    Wednesday 10.07 // Saint-Ghislain > Dour from12h to 00h — — Dour > Saint-Ghislain from 14h30 to 22h

    Tuesday 11.07  // Saint-Ghislain > Dour from 8h to 23h — — Dour > Saint-Ghislain from 8h30 to 22h

    Friday 12.07 // Saint-Ghislain > Dour from 9h to 23h — — Dour > Saint-Ghislain from 8h30 to 22h

    Saturday 13.07 // Saint-Ghislain > Dour from 9h to 22h — — Dour > Saint-Ghislain from 8h30 to 22h

    Sunday 14.07 // Saint-Ghislain > Dour from 9h to 18h — — Dour > Saint-Ghislain from 8h30 to 22h

    Monday 15.07 // Dour > Saint-Ghislain from 4h30 to 12h

FAQ – Eating & Drinking

  • How much does drink and food tickets cost?

    You can get DRINK tickets in presale per 2, 4, 6, 8 or 10 bundles.
    1 bundle costs €10 in presale compared to €11 on site and contains 4 DRINK tickets.
    You can obtain FOOD tickets in presale per 2, 4, 6, 8 or 10 bundles.
    1 bundle costs €10 in presale compared to €11 on site and contains 7 FOOD tickets.
    Unused tickets will not be returned or refunded.

  • What can I eat at the festival? Are there possibilities to eat vegan? Gluten free? Can I get a breakfast?

    You’ll find stands with many different flavours (falafels, paella, pitta, wok, pasta,…), fruits, burgers, ice cream, pancakes and much more.
    Yes! You’ll find possibilities to eat veggie, vegan or gluten free. All you have to do is look around and you’ll find everything you wish for. On the campsite you’ll find breakfast opportunities.

  • What are the possibilities to drink at the festival? What drinks do you serve? Is there coffee? Do you sell cocktails? I don’t like beer.

    Water, soft drinks, energy drinks, coffee and of course beer await you in our bars scattered across the festival and camping sites.
    You don’t like beer? Go The Roof to enjoy a delicious cocktail and a 360° view of the festival.
    Afraid of heights? No problem, Bacardi an Jack Daniel’s are there for you on the festival site with cocktails “on the rocks”.
    And to fine-tune your Belgian culture, we have some specific booths that offer you small gems like special beers!

  • Is it possible to heat up food on the campsites?

    Yes, you will find two Cooking Islands on the Regular Camping where you can cook your meals, in a large friendly cooking area and have the opportunity to make new friends and share your culinary creations!
    Cooking plates, microwaves and electric kettles will be at your disposal.
    No other equipment is available, so keep in mind to bring your cooking utensils.
    New in 2019: Cookings Islands have been added for the Green Camping, Comfort Camping and The Village.

  • What equipment is available in the Cooking Islands?

    Cooking plates, microwaves and electric kettles are waiting there for you.
    No other equipment is available, so keep in mind to bring your cooking utensils.
    Consult the list of prohibited items on dourfestival.eu/cg

FAQ – Camping Shop

  • What products are available in presale in the Camping Shop?

    Some products are available in presale through our webshop:

    – 24 refrigerated cans Jupiler (25 cl)
    – 24 refrigerated cans Hoegaarden Rosée (33cl)
    – Tents for 2 persons
    – Sleeping bags (1 person)
    – Camping chairs
    – Inflatable chairs
    – Inflatable poufs
    – Blankets
    – Bath towels
    – Flashlights
    – Eco-cups

  • I bought fresh drinks online at the camping shop can I pick them up one per day?

    Cold drinks are sold in packs of 24 cans. One voucher corresponds to one pack. Once scanned your voucher is no longer valid.

  • What other items can I find in the Camping Shop?

    You will find camping equipment (tents, mattresses, chairs, lights, sleeping bags, Eco-cups, towels, socks, etc.). These items are available in presale on our website and can be picked up from Wednesday on at the Camping Shop. The Camping Shop also has a range of essential products on site. Discover our assortment on site!

  • What are the opening hours of the camping shop?

    Wednesday: 12pm – 10pm
    Thursday: 09am – 10pm
    Friday: 9am – 10pm
    Saturday: 9am – 10pm
    Sunday: 9am – 10pm

FAQ – Getting there

  • I would like to come by bus. What does the bus pack include?

    You can travel by bus from France, Belgium, Luxembourg, Holland, Switzerland and England.

    All bus packages include:

    – round trip by bus from the city of your choice
    – privileged access to the Camping Bus
    – the presence of a coordinator during the trip
    – entertainment during the trip

  • I wish to come by train. Is there a special rate? How do I go from the station to the festival?

    You need to get off at the station of Saint-Ghislain. From there, a free shuttle bus will take you to the festival. A round trip from a Belgian station only costs €10: sncb.be/dour
    Consult your connection and train schedules on sncb.be or the SNCB app
  • I would like to come by car. Is there a charge for parking? How much does the parking cost?

    The parking at Dour Festival is free of charge. When approaching the festival please follow the signs “Dour Festival”.

  • Is there a kiss-and-ride?

    The kiss-and-ride is located on the parking (follow the signs “Dépose minute”)
    “Dour tips”: For everyone’s safety the organisation insists to use these areas to drop of your kids or friends. Please do not park, even temporarily, in unsuitable places (such as the roadside). This can cause delays for everyone.

  • Can I park outside the parking lot?

    Attention: all incorrect parked cars risk being confiscated. Wild camping (tents, caravans, mobile homes, camper vans) is forbidden by law, both around the site and in the car park.

  • I had an accident on the parking lot. My car has been damaged on the parking lot. My car has damage.

    The organisation is not responsible for accidents, damage or theft on the parking lot. No insurance can be invoked.

  • Is there a carpool platform? I want to share my ride to go to Dour Festival

    You can book you carpool here: dourfestival.eu/by-car
  • I have an electric vehicle, where can I recharge it? Charging an electric car.

    You should know that at Dour Festival you can enjoy a privileged car park (at the entrance of the parking) 100% powered by solar energy to recharge your vehicle.

  • I wish to come by plane. Is there an airport not far from the festival?

    There are 3 airports close to Dour. Each one of them allows you to travel to the festival with ease.
    The airport of BRUSSELS (Zaventem)brusselsairport.be
    There is an underground train station beneath the airport. From there you can take the train to Saint-Ghislain.
    The airport of CHARLEROI – charleroi-airport.com
    A shuttle bus brings you to the train station Charleroi-Sud (Line A). From there you can take the train to Saint-Ghislain.
    The airport of LILLE – lille.aeroport.fr
    A shuttle bus brings you to the train station Lille Flandres. From there you can take the train to Saint-Ghislain.
    Prepare your trip thanks to their routeplanner on nmbs.be.
    At the train station of Saint-Ghislain a free shuttle bus awaits you that brings you to the festival.

FAQ – Regular Camping

  • What are the opening hours of the Regular Camping?

    A 5-day ticket grants access to the Regular Camping and the festival from Wednesday 10 July 12h until Monday 15 July 12h.
    A 1-day ticket grants access to the Regular Camping and the festival from the day mentioned on the ticket 12h until 11h the day after (for example if you have a 1-day ticket for Thursday: the ticket grants access from Thursday 11 July at 12h until Friday 12 July at 11h).

    The municipality does not allow access to the campsite outside this period.

  • I don’t have camping equipment, what should I do?

    Visit our Camping Shop: dourfestival.eu/tickets

  • Can I come with my camper?

    Campers, caravans, mobile homes and trailers are not allowed on the parking.
    Wild camping – and thus camping on the parking – is forbidden by law.

    The organisation is not responsible for accidents, damage or theft on the parking. No insurance can be invoked.

  • Can I cook on the campsite? Is it possible to heat up my meals?

    You’ll find two Cooking Islands on the camping, where you can cook your meals in a large and friendly cooking area and have the opportunity to make new friends and share you culinary creations!
    Cooking plates, microwaves and electric kettles are at your disposal.
    There is no other equipment or cooking utensils available.

    Consult here the list of prohibited objects: dourfestival.eu/cg

  • Where can I find the list of prohibited objects?

    Consult our General Conditions of the event: dourfestival.eu/cg

FAQ – Green Camping

  • How can I buy tickets for the Green Camping?

    The Green Camping is unfortunately sold out for the edition of 2019. It is no longer possible to buy tickets.

  • Beware of tickets for sale on fraudulent websites, second-hand or via social media!

    It is tempting to make a good deal and to buy cheaper tickets on the web. However unlike tickets purchased through our official channels, these tickets do not offer any guarantee of validity!

  • What is the Green Camping?

    The Green Camping is an alternative camping where well-being, discovery and respect for yourself, others and nature blend together.
    After signing our environmental charter and having obtained a specific bracelet, you are free to enjoy this exclusive area with sustainable values.

  • I have bought a ticket for the Green Camping and I want to say hi to my friends at the Regular Camping.

    The Regular Camping is accessible to everyone who has a valid festival ticket.
    Your bracelet for the Green Camping grants access to both campings.

  • I bought a ticket for the Green Camping and my friends want to join me.

    The Green Camping is only accessible for those with a valid Green Camping ticket.

  • When can I get my bracelet for the Green Camping.

    You can retrieve your bracelet for the Green Camping at the entrance for the special campings.

  • What are the opening hours for the Green Camping?

    You will be able to stay at the Green Camping from Wednesday July 10 at 12 noon until Monday July 15 at 12 noon.

  • Can you buy food and drinks on the Green Camping?

    Food stands are located near the Green Camping.
    A bar and a Cooking Island are available at the Green Camping.

  • Can I bring a sofa, inflatable pool or other large items?

    The spirit of the Green Camping is ‘zero waste’, that is why no large items are allowed.
    If you are missing any camping equipment, take a look at our Camping Shop.
  • Do I need to bring garbage bags?

    Garbage bags are handed out by our teams upon arrival. A trash zone (deposit area for full bags) is accessible 24 hours a day and allows you to easily sort your garbage and to keep the campsite clean.

  • What is included in the Green Camping?

    In short, these services are included:

    – A free shower area
    – Access to dry toilets
    – A free drink “Discover the local producers” (as long as stocks last)
    – A bar
    – Access to a sauna and Norwegian baths (places are limited)
    – A Cooking Island open from 9am to 9pm
    – Access to an initiation yoga

    Not included:

    – Your festival ticket
    – Camping equipment (tent, mattress, etc.)
    – Cooking utensils to use at the Cooking Island

FAQ – Comfort Camping

  • What are the opening hours for the Comfort Camping?

    You will be able to stay at the Comfort Camping from Wednesday July 10 at 12 noon until Monday July 15 at 12 noon.

  • I don’t have camping equipment, what should I do?

    Visit our Camping Shop
  • I have a 5-days ticket, can I purchase a Comfort Camping extension?

    The Comfort Camping is only accessible if you are in possession of a 5-days Comfort Ticket or a 1-day Comfort ticket.

  • Do I have access to the Regular Camping? Can I go to the Regular Camping with my Comfort Ticket?

    The Regular Camping is accessible to everyone who has a valid festival ticket.
    Your bracelet for the Comfort Camping grants access to both campings.
  • Can I buy a Comfort ticket at the festival?

    The Comfort tickets are only available in presale.

  • What is included in the Comfort Ticket?

    In short, these services are included:
    • Your festival ticket
    • A free shower area
    • Access to flush toilets
    • A free drink “Belgian Gin Tonic” (as long as stocks last)
    • A bar
    • Access to a sauna (places are limited)
    • A Cooking Island open from 9am to 9pm
    • Access to the VIP area at the Last Arena
    Not included:
    • Camping equipment (tent, mattress, etc.)
    • Cooking utensils to use at the Cooking Island

FAQ – The Village

  • What is The Village?

    The Village is more a comfortable camping, where you can relax and enjoy a pleasant stay for 5 days.
    You’ll find several pre-installed accomodations: tents, tipi’s, festihuts, XL festihuts, bellepads and flexotels
    The Village is designed to offer a wide range of relaxation areas, a jacuzzi, a bar and catering possibilities.
    De sanitary areas are free of charge and are equipped with flush toilets and showers.
    New in 2019: a Cooking Island awaits you from 9am to 9pm! Don’t forget your cooking utensils.
  • What are the opening hours for The Village?

    You will be able to stay at The Village from Wednesday July 10 at 12 noon until Monday July 15 at 12 noon.

  • Can I bring my camping equipment to The Village?

    Only clothes, provisions and sleeping equipment are allowed at The Village. Tents and other similar camping equipments are not allowed.

  • Who has access to The Village?

    Access to The Village is only granted for who is in possesion of a valid festival ticket and ticket for The Village. No matter how long you stay, the ticket is only valid once and can not be transferred! We recomend you to only take an accommodation at The Village if you own a 5-days ticket.

  • During my reservation I noticed that my service fee is exceeding €100, why is that?

    The booking fee includes the deposit for your accommodation. This deposit will be returned to you by bank transfer after the festival if no damage has been found in your accommodation during the checkout procedure and this on the account used to make your reservation.

  • Is The Village closer to the festival than the Regular Camping?

    The Village is located next to the Regular Camping. The festival is easily accessible on foot from this area.

  • Is it possible to book an accommodation for less than 5 nights?

    Access to The Village is only granted for who is in possession of a valid festival ticket and ticket for The Village. No matter how long you stay the price stays the same. The ticket is only valid once and cannot be transferred! We recommend you to only take an accommodation at The Village if you own a 5-days ticket.

  • Is it possible to have my festihut, bellepad, tipi or flexotel next to the one of my friends?

    Yes that’s possible. Please send a mail tot [email protected] with both reservation number + names. Only accommodations of the same type can be placed next to each other.

FAQ – Festihut

  • What are the Festihuts?

    Are you too old to sleep at the Dour Festival Regular Camping? Do you dream of a comfortable mattress for these 5 days of celebration? The Festihuts are small wooden houses, equipped with bunk beds with mattresses, for 2 or 4 people.

  • Where can I book a Festihut?

    You can book them here: dourfestival.eu/tickets
  • What is included in my Festihut booking?

    In short, this is included:

    – A private space for 2 or 4 people
    – Bunk beds with comfortable mattresses
    – Key to lock your Festihut
    – A 24-hour Festihut reception where you can leave your keys

    Not included:

    – Power sockets
    – Light
    – Sleeping essentials (pillow and sleeping bag)
    – Your festival ticket

  • How much does a Festihut costs?

    The Festihuts 2p. and 4p. are sold out for the edition of 2019. It is not possible any more to buy tickets. Beware of tickets for sale on fraudulent websites, second-hand or via social media!
    It is tempting to make a good deal and to buy cheaper tickets on the web. However unlike tickets purchased through our official channels, these tickets do not offer any guarantee of validity!
  • Is it possible to stay less than 5 nights in my Festihut?

    No matter how long you stay the price stays the same. The ticket is only valid once and can not be transferred! We recommend you to take an accommodation at The Village only if you own a 5-days ticket.

FAQ – FESTIHUT XL

  • What are the Festihuts XL?

    The Festihuts XL are based on the same concept as a Festihut. They allow you to come with your group of friends and to stay in the same accommodation, all with maximum comfort!

  • Where can I book a Festihut XL?

    The Festihuts XL are sold out for the edition of 2019. It is not possible any more to buy tickets. Beware of tickets for sale on fraudulent websites, second-hand or via social media!
    It is tempting to make a good deal and to buy cheaper tickets on the web. However unlike tickets purchased through our official channels, these tickets do not offer any guarantee of validity!

  • What is included in my Festihut booking?

    In short, is included:

    – A private space for 14 people
    – 7 bunk beds with comfortable mattresses
    – A covered terrace on wooden floor with table and benches
    – Key to lock your Festihut XL
    – A 24-hour Festihut reception where you can leave your keys
    – Power sockets
    – Light

    Not included:

    – Sleeping essentials (pillow and sleeping bag)
    – Your festival ticket

  • How much does a Festihut XL costs?

    The Festihuts XL are sold out for the edition of 2019. It is not possible any more to buy tickets. Beware of tickets for sale on fraudulent websites, second-hand or via social media!
    It is tempting to make a good deal and to buy cheaper tickets on the web. However unlike tickets purchased through our official channels, these tickets do not offer any guarantee of validity!

  • Is it possible to stay less than 5 nights in my Festihut XL?

    No matter how long you stay the price stays the same. The ticket is only valid once and can not be transferred! We recommend you to take an accommodation at The Village only if you own a 5-days ticket.

FAQ – FLEXOTEL

  • Where can I book a Flexotel?

    The Flexotels are sold out for the edition of 2019. It is not possible any more to buy tickets. Beware of tickets for sale on fraudulent websites, second-hand or via social media!
    It is tempting to make a good deal and to buy cheaper tickets on the web. However unlike tickets purchased through our official channels, these tickets do not offer any guarantee of validity!

  • What is included in my Flexotel booking?

    In short, is included:

    – A room for 2 or 4 persons
    – Beds equipped with spring mattresses
    – Sleeping kit and toilet kit
    – A table with two chairs
    – Storage shelves
    – Power sockets
    – Light
    – Key to lock your room

    Not included:

    – Your festival ticket

  • How much does a Flexotel cost?

    The Flexotels are sold out for the edition of 2019. It is not possible any more to buy tickets. Beware of tickets for sale on fraudulent websites, second-hand or via social media!
    It is tempting to make a good deal and to buy cheaper tickets on the web. However unlike tickets purchased through our official channels, these tickets do not offer any guarantee of validity!

  • Is it possible to stay less than 5 nights in my Flexotel?

    No matter how long you stay the price stays the same. The ticket is only valid once and can not be transferred! We recommend you to only take an accommodation at The Village if you own a 5-days ticket.

FAQ – Bellepad

  • What are Bellepads?

    Bellepads offer you the possibility to sleep up to 6 or 8 people in a spacious, original and colorful tent!

  • Where can I book a Bellepad?

    You can book them here: dourfestival.eu/tickets
  • What is included in my Bellepad booking?

    In short, is included:

    – A private space for 6 or 8 people
    – Camp beds with sheets only
    – A thick floor mat
    – A coat rack
    – Light
    – A Bellepads reception 24h/24

    Not included:

    – Power sockets
    – Sleeping essentials (pillow and sleeping bag)
    – Your festival ticket

  • How much does a Bellepad cost?

    – Price for 6 persons for 5 nights: €690 (+ €100 deposit)
    – Price for 8 persons for 5 nights: €890 (+ €100 deposit)

  • Is it possible to stay less than 5 nights in my Bellepad?

    No matter how long you stay the price stays the same. The ticket is only valid once and can not be transferred! We recommend you to only take an accommodation at The Village if you own a 5-days ticket.

FAQ – Tipi

  • What are Tipi’s?

    You want to experience the Dour Festival adventure in an original way? You need a bit of comfort? The 100% natural cotton tipi is perfectly waterproof, even after several days of rain.

  • Where can I book a Tipi?

    You can book them here: dourfestival.eu/tickets
  • What is included in my tent booking?

    In short, is included:
    • A 14m² space for 4 or 5 people
    • 5 comfortable mattresses
    • A rechargeable lamp
    • A reception Tipi’s 24h/24
    Not included:
    • Power sockets
    • Sleeping essentials (pillow and sleeping bag)
    • A padlock
    • Your festival ticket
  • How much does a Tipi cost?

    – Price for 5 persons for 5 nights: €460 (+ €100 deposit)
    – The price is exclusive access to the festival

  • Is it possible to stay less than 5 nights in my Tipi?

    No matter how long you stay the price stays the same. The ticket is only valid once and can not be transferred! We recommend you to only take an accommodation at The Village if you own a 5-days ticket.

FAQ – TENT

  • What are the tents at The Village?

    Your are a camping lover but you are looking for a little bit of peace and The Village’s assets? The tent package is made for you!

  • Where can I book a tent?

    You can book them here: dourfestival.eu/tickets
  • What is included in my tent booking?

    In short, is included:

    – The possibility to get rid of the constraints of transport and setting up your tent: we do it for you!
    – A two-person tent set up on The Village
    – Two air mattresses
    – A lamp

    Not included:

    – Power sockets
    – Sleeping essentials (pillow and sleeping bag)
    – A padlock
    – Your festival ticket

  • How much does a tent cost?

    – Price for 2 persons for 5 nights: €200 (+ €50 deposit)
    – The price is exclusive access to the festival

  • Is it possible to stay less than 5 nights in my tent?

    No matter how long you stay the price stays the same. The ticket is only valid once and can not be transferred! We recommend you to only take an accommodation at The Village if you own a 5-days ticket.

FAQ – HOTEL

  • What are the hotel offers?

    In collaboration with several hotels in the area, we offer hotel packages for 1, 2 or 4 people, in 2, 3 or 4 star hotels. These hotel packages include breakfast, as well as a shuttle bus to and from the festival. The various free services offered by the selected hotel (parking, swimming pool, Wi-Fi, etc.) will also be available. However, additional costs (minibar, meals other than breakfasts, etc.) will be charged immediately at the end of your stay.
    You will also need a ticket that grants you access to the festival: 5-days ticket, 1-day ticket, 5-days Comfort ticket or 1-day Comfort ticket.
  • What does the Ibis** hotel package include?

    This hotel package offers you a comfortable stay during the festival in Valenciennes for 1,2 or 4 persons during 3 or 5 nights. Each room is equiped with a bathroom with bathtub, Wi-Fi and a free parking.

  • When can I access the Ibis ** hotel?

    Check-in: 4pm / Check-out: 12am noon
    Credit card details and ID will be requested by the establishment upon check-in

  • Ibis ** – What packages do you offer?

    Available packages:

    – 3 nights (Friday, Saturday, Sunday included) for 1, 2 or 4 people
    – 5 nights (Wednesday, Thursday, Friday, Saturday, Sunday included) for 1, 2 or 4 people

  • What does the Ibis ** hotel arrangement offer?

    Included:

    – Breakfast
    – Free secure parking lot
    – Services offered by the hotel (excluding extras)
    – Shuttle trips between the hotel and Dour Festival
    – The booked nights

    Not included:

    – Extras (mini-bar fees, telephone charges, laundry service,…)
    – Any damage caused during your stay at the hotel
    – Your festival ticket

  • What does the Kyriad *** hotel package include?

    This hotel package offers you a comfortable stay during the festival in Valenciennes for 1 or 2 persons during 3 or 5 nights. Each room is equipped with a bathroom with bathtub or shower, Wi-Fi and a free parking.

  • When can I access the Kyriad *** hotel ?

    Check-in: 2pm / Check-out: 12am noon
    Credit card details and ID will be requested by the establishment upon check-in

  • Kyriad *** – What packages do you offer?

    Available packages:

    – 3 nights (Friday, Saturday, Sunday included) for 1 or 2 people
    – 5 nights (Wednesday, Thursday, Friday, Saturday, Sunday included) for 1 or 2 people

  • What does the Kyriad *** hotel arrangement offer?

    Included:

    – Breakfast
    – Free secure parking lot
    – Courtesy tray made of tea, coffee, infusions and biscuits
    – Services offered by the hotel (excluding extras)
    – Shuttle trips between the hotel and Dour Festival
    – The booked nights

    Not included:

    – Extras (mini-bar fees, Room-service,…)
    – Any damage caused during your stay at the hotel
    – Your festival ticket

  • What does the Novotel **** hotel package include?

    This 4 star hotel is located in a six-hectare park 10 minutes from the city centre of Valenciennes. You stay in modern rooms with Wi-Fi and can enjoy the outdoor swimming pool as well as the terrace.

  • When can I access the hotel?

    Check-in: 12am noon / Check-out: 12am noon
    Credit card details and ID will be requested by the establishment upon check-in

  • Novotel **** – What packages do you offer?

    Available packages:

    – 3 nights (Friday, Saturday, Sunday included) for 1 or 2 people
    – 5 nights (Wednesday, Thursday, Friday, Saturday, Sunday included) for 1 or 2 people

  • What does the Novotel **** hotel arrangement offer?

    Included:

    – Breakfast
    – Access to the swimming pool
    – Free secure parking lot
    – Services offered by the hotel (excluding extras)
    – Shuttle trips between the hotel and Dour Festival
    – The booked nights

    Not included:

    – Extras (mini-bar fees, Room-service,…)
    – Any damage caused during your stay at the hotel
    – Your festival ticket

  • What are shuttle schedules?

    Wednesday 10 July
    Departure from Dour Festival to the hotels: 12h00 / 16h45 / 17h15 / 01h30 / 02h45
    Departure from the hotels to Dour Festival: 12h45 / 17h30 / 18h30 / 19h30
    From Thursday 11 July to Sonday 14 July
    Departure from Dour Festival to the hotels: 12h45 / 13h30 / 14h15 / 15h00 / 16h30 / 01h00 / 01h45 / 02h30 / 03h15 / 04h00 / 04h45
    Departure from the hotels to Dour Festival: 13h30 / 14h15 / 15h00 / 15h45 / 16h30 / 17h15
    Monday 15 July
    Departure from Dour Festival to the hotels: 08h30
    Departure from the hotels to Dour Festival: 09h30
  • Where can I book an Hotel package?

    You can book them here: dourfestival.eu/tickets

Contact

Anything else? Contact us via [email protected]

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