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Dour Festival is cashless. Save time and avoid queues by creating your cashless account now.
Simple, safe and easy, this FAQ tells you everything you need to know about cashless to make the most of your experience.
Create your account via this page.
Cashless is a way of paying with an electronic chip that avoids the need for cash and tokens. Quick recharging with the Payconiq by Bancontact app or online recharging, one single currency, refunds after the festival, cashless is there to make your life easier.
When you arrive at the festival, you’ll receive a wristband fitted with a chip. It’s waterproof, so you can shower with it. But be careful not to burn, bend or puncture it.
This chip will contain your access to the different zones as well as your coins, which will enable you to make purchases at the festival. This bracelet will be the only way to enter and pay at the festival (with a few rare exceptions, see “Where can I pay with my cashless bracelet?)
Cashless has a lot of advantages, like:
The festival has its own currency
1 Douro = €1.75
Your Douros will be used to pay at the festival (with some exceptions in the FAQ).
Creating your account is not mandatory, but it’s highly recommended as it offers a number of advantages:
Go here to create your cashless account.
At your arrival, present yourself at one of the cashless points with the Douros voucher(s) you bought in presale. Your Douros will be topped up.
You can top up your bracelet several ways:
The minimum amount you can top up is €10 by cash.
Your cashless chip has a maximum of €425.
At the end of the festival, you can request a refund of your unused credits.
The festival functions almost exclusively cashless. You will need to top up your bracelet to be able to pay for at following places:
You’ll just need to hold up your bracelet to the terminal to pay for your consumption.
Exceptions on cashless payments will be:
A round of drinks! Want to get together with your mates? Nothing could be simpler! Get the Community Card at the cashless points so each of you can load up some credits, and then all you have to do is decide who’s going to pick up the round.
This card also has a unique code and can be loaded using the Payconiq by Bancontact app, at cashless points or by creating a cashless account.
Min. €20 for the first cash top-up.
No. Keep your bracelet with your chip on your wrist and take good care of it, everything will be topped up on the same account and will be available for you to pay with during the whole festival. However, it’s important that you link your account to the bracelet you receive the first day you arrive at the festival.
If you created an account, you will be able to check your balance immediately via your cashless account. If you don’t have an account, you can ask your balance after every payment you make at a terminal.
Immediately go to the Cashless Helpdesk at the festival to block your chip. If you didn’t create an account, we will not be able to find the chip linked to you and we won’t be able to block it. Your credits will be lost. If you created an account, we can block your chip so it can’t be used and you will be able to ask for a full refund of what was left on it after the festival is finished.
If you still have credits left over after the festival, you can request a refund of the balance from your online account (to do this, you need to use your cashless account or create one if you haven’t already done so). Refunds will only be made online, no refunds will be made on site at the festival.
The application form will be open from 12 noon on Tuesday 23 July to 11.59pm on Friday 9 August 2024. A 2 Douros (€3,5) refund fee will apply. Refunds will be made no later than 3 weeks after your request if it is in the specific procedure. If there is a problem with your request the processing time may be extended.
No requests will be processed after Friday 9 August 2024. After this date, any remaining credit will be permanently lost. If you have a problem with your request, please send us an e-mail to cashless@dourfestival.eu before 11.59pm on Friday 9 August 2024 to ensure that your request is processed.
At the festival, you can go to the “Cashless Helpdesk” on site.
At other times : you can contact us on cashless@dourfestival.eu and we will be happy to help.
There is no obligation to create a cashless account. If you choose to create an account, your personal details will not be used for commercial purposes by either the festival or its cashless solution provider, unless you wish to subscribe to the newsletter to be kept informed of new events.
By reselling your ticket via our official platform Paylogic, a new barcode will be generated. This will dissociate your cashless account from your wristband and you will be able to ask for a refund of the credit charged at the end of the festival.
