Dour Festival operates on a cashless basis. This year, the simplest way to manage your account is via the Dour app.
Download the app, create your App Account and your Cashless Account in two minutes, and keep an eye on your spending throughout the festival.
Warning: your App Account and your Cashless Account are two separate accounts. Creating a Cashless Account is highly recommended: it allows you to obtain a refund of your unused Douros after the festival, as well as to link your Douros vouchers purchased in advance to your wristband. Without this, in the event of losing your wristband, we are unable to help you, as there would be no record of your Cashless Account.
It’s the quickest and most comprehensive method: your balance, spending history and reimbursement request are all managed directly from the app.
Once your wristband is linked, you manage your Cashless Account directly from the mobile app: you can see your balance in real time, view your purchase history, and submit your refund request after the festival straight through the app.
No worries, you can create your cashless account directly on the website: https://weez.li/dour_festival_account
Another option: you can also present your Douros voucher at the main ticket office or at a cashless point on the concert or campsite grounds. Your Douros can then be added to your chip.
It’s a payment method that uses an electronic chip, allowing you to avoid using cash or tokens. Top up online or via the app, a single currency, and a refund after the festival: the cashless system is there to make your life easier.
When you arrive at the festival, you’ll be given a wristband fitted with a microchip. It’s water-resistant, so you can shower with it on. Just be careful not to burn, bend or puncture it.
This chip contains your access to the various areas and your festival currency, which you can use to make purchases at the festival. This wristband is the only way to gain entry and make payments at the festival (with a few rare exceptions – see ‘Where can I pay using my cashless wristband?’).
The festival has its own currency
1 Douro = € 1,75.
Your Douros let you pay at the festival (except for exceptions listed in the section “Where can I pay using my cashless wristband?”).
Creating your account is not mandatory, but it is strongly recommended, especially via the app, as it offers many advantages:
The easiest way: from the Dour Festival app. Create your app account, then create your cashless account right away, and link your wristband by scanning the QR code or via NFC scan.
Tu peux aussi passer par le site : https://weez.li/dour_festival_account en entrant tes informations personnelles (nom, prénom, adresse mail) et en suivant les étapes.
You have 2 options:
Before or during the festival:
Log in to your cashless account: https://weez.li/dour_festival_account
Enter your ticket barcode and click “Save”
Once your ticket is linked, click “Add my Douro voucher” and enter the barcode (16 digits) shown on your Douro voucher.
Click “Confirm”, and you will automatically see the amount added to your current balance.
During the festival only:
Go to the main Ticket Office or to one of the “cashless points” on the festival site when you arrive. Your DOUROS vouchers will be loaded onto your chip by our teams.
It is essential to load your vouchers during the festival. Unused vouchers will not be refunded.
Two dedicated wifi zones will be set up on the festival site (opposite La Brasserie and opposite the National Lottery screen) to let you top up online, via the app or Bancontact Pay.
NB: this is only possible if you have a Belgian bank account. Your wristband is obviously not directly linked to your bank card: no transaction can be made beyond the amount you have loaded onto it. No Belgian bank account? No problem, go to the cashless points at the festival or to your online cashless account.
There is no minimum top-up amount.
Your cashless chip has a limit of €425. At the end of the festival, you can request a refund of your unused credits.
The festival functions almost exclusively cashless. You will need to top up your bracelet to be able to pay for at following places:
You’ll just need to hold up your bracelet to the terminal to pay for your consumption.
Exceptions on cashless payments will be :
No. Just keep your wristband with its chip; everything will be loaded onto the same account for the entire duration of the festival. You just need to link your account to the pass received for the first day you attend the festival.
If you have created an account, your balance and purchase history are visible directly in the app (or on your online account). If you don’t have an account, you can ask for your balance after each payment at the bars or food stands.
Go quickly to the festival’s “Cashless Helpdesk” to block your chip.
If you have not created an account, we will not be able to recover the chip that belongs to you: your credits will be lost. If you have created an account, we can block your chip to prevent any use, and you will be able to request a refund of your credits at the end of the festival.
If you have credit left after the festival, you can request a refund of your balance from your account (app or website). If your account is already linked via the app, your request will be processed even faster since all your details are already saved.
Refunds are made online only; no refunds are given on site during the festival.
The request form will be open from Tuesday 21 July at 12pm to Friday 21 August 2026. A refund fee of 2 Douros (€3.5) will be applied.
Refunds will be processed one week after your request, provided it follows the specific procedure. If there is a problem with your request, the processing time may be extended.
No request will be processed after Friday 21 August 2026. After this date, any remaining credit will be permanently lost. If you have a problem, write to us at cashless@dourfestival.eu before Friday 21 August 2026.
Douros are not valid from one edition to the next.
At the festival, you can go to the “Cashless Helpdesk” on site.
At other times : you can contact us on cashless@dourfestival.eu and we will be happy to help.
There is no obligation to create a cashless account. If you choose to create an account, your personal data will not be reused for commercial purposes, either by the festival or by its cashless solution provider, unless you wish to sign up for the newsletter to be kept informed of new developments.
When you resell your ticket via our official platform Paylogic, a new barcode is generated. This dissociates your cashless account from your wristband, and you can then request a refund of the credit loaded at the end of the festival.
Dour Music Festival SA accepts no responsibility in the event of a cashless problem linked to purchasing a ticket on an unofficial platform.
